It's important to understand a brand's return policy, particularly if you purchase beauty goods online and are unable to try or handle the products in person. MAC Cosmetics is a brand that understands this and has established a return policy to ensure customer satisfaction. If you've shopped with MAC Cosmetics and find yourself needing to make a return, this article is here to guide you through the process, offering clarity on what you can and can't do when it comes to returning products.

What Is The Return And Refund Policy For Mac Cosmetics?

Aiming for complete customer satisfaction, MAC Cosmetics offers a return policy that allows customers to return products purchased online within 60 days of the purchase date. Items must be in new or gently used condition. If a return is accepted, the purchase price will be refunded to the original form of payment. Note that final sale items, eGift Cards, and promotional items are not returnable or exchangeable.

mac cosmetics--make up-retu...
Mac Cosmetics Top Deals and Special Offers See Now

Does Mac Cosmetics Offer Exchanges?

Exchanges at MAC Cosmetics are straightforward. If you wish to exchange a product, you must return the unwanted item first. Upon receipt and inspection, a refund will be processed within 3 business days, after which you can place a new order for the desired item.

commetics store-make-up-wom...

How Long Does It Take To Get Refund From Mac Cosmetics?

Once your return is received and inspected by MAC Cosmetics, the refund will be processed promptly. You should receive a credit confirmation with your refund amount within 3 business days, ensuring a quick and efficient return process.

How Can You Return An Item To Mac Cosmetics?

the steps to return an item to Mac Cosmetics vary depending on where you purchased the item and whether you want to return it online or in-store. Here are some general guidelines:

  • If you purchased the item from, you can return it for free within 60 days from the date of purchase. 
    • You need to contact customer support at 1-800-588-0070 or chat with them online to get a free return shipping label.
    • You also need to print and complete the returns note, which can be found on the return page.
    • You should pack the item safely and include the returns note in the package. 
    • Then, you should attach the label to the outside and ship the item following the customer support instructions.
  • If you want to return an online order in store, you can do so at any free-standing M·A·C Store in the United States (excluding department stores and airports) with your original order confirmation. However, you cannot return an online order in store if you paid by PayPal, Clearpay or Klarna. You also cannot return items purchased using a MAC Pro Membership in store.
  • If you want to exchange an item, you need to return the unwanted item first and then place a new order for the item you want.
  • If you received a faulty item, you can return it using the same steps as above. You may also contact the customer support for further assistance.
mac cosmetics-base-woman-ma...

Can I Return A Mac Cosmetics Item Without A Receipt?

Receipts or proof of purchase are essential when making a return to MAC Cosmetics. However, if you've misplaced your receipt, you can still contact customer service to discuss your options.

Can You Return Used Items To Mac Cosmetics?

MAC Cosmetics accepts returns of items in new or gently used condition, recognizing that sometimes a product doesn't meet expectations only after it's been tried.

Can You Return A Mac Cosmetics Item Without The Original Box Or Package?

Returns should ideally include the original packaging to ensure they can be processed correctly. If you're missing the original box or package, contact customer service for guidance.

Can You Still Return Empties To Mac?

The Back-to-MAC Program is a separate initiative that encourages recycling empty MAC containers in exchange for a free lipstick. The return policy for purchases does not cover the Back-to-MAC Program.

How Many Empty Containers Do You Need To Get A Free Lipstick From Mac?

By returning 6 MAC primary packaging containers to a MAC counter or MAC Cosmetics online, you're eligible for a free lipstick of your choice as part of the Back-to-MAC Program.

Can I Return A Gift To Mac Cosmetics?

If you've received a MAC product as a gift, you can chat with customer service to process the return without refunding the original form of payment.

How To Contact Mac Cosmetics

For any questions or assistance with returns, you can reach MAC Cosmetics at [email protected] or by calling 1-800-588-0070. Their customer service team is ready to help with any inquiries you may have.


MAC Cosmetics provides a generous and customer-friendly return policy. With the option to return items within 60 days for a full refund and the convenience of returning products in-store or online, they strive to make your shopping experience worry-free. Remember to keep your products in new or gently used condition, hold onto your receipts, and reach out to customer service if you have any questions. Happy shopping!