When it comes to ensuring customer satisfaction, the return policy is a crucial aspect that online shoppers consider before making a purchase. MedCline's EU return policy embodies a commitment to helping customers achieve a better night's sleep with their innovative Relief Systems. Here's what you need to know about navigating MedCline's return policy for a hassle-free experience.

What Is The Return And Refund Policy For MedCline?

MedCline offers a 14-day right of withdrawal period, starting from the date of delivery. To initiate a return, you must contact MedCline at [email protected] within this timeframe to obtain authorization. However, products that have been opened cannot be returned due to hygiene and health protection concerns, as they are deemed personal medical products.

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Does MedCline Offer Exchanges?

MedCline's primary goal is to support you in finding comfort and relief. While their policy does not explicitly mention exchanges, they provide personalized support to ensure you have the best product for your needs. If an exchange is necessary for comfort, reach out to their support team for assistance.

How Long Does It Take To Get Refund From MedCline?

Once your return is authorized and the product is received, MedCline will process the refund. The refund includes both the product cost and the initial shipping fees, credited to the original payment method unless otherwise agreed upon. The timeline for the refund to appear in your account may vary based on your bank's policies.

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How Can You Return An Item To MedCline?

If you are not satisfied with your purchase from MedCline, you can return it within 30 days of delivery for a full refund. Here are the steps to follow:

  1. Contact the customer service team at [email protected] and request a return authorization number (RAN). Provide your order number, the item you want to return, and the reason for the return.
  2. Pack the item securely in its original packaging and include a copy of your invoice or receipt. Write the RAN clearly on the outside of the package.
  3. Ship the package to the address provided by the customer service team. You are responsible for the return shipping costs and any customs fees or taxes.
  4. Once your return is received and inspected, you will receive an email confirmation and a refund to your original payment method within 10 business days.

Please note that some items are not eligible for return, such as personalized or custom-made products, opened or used products, or products that are damaged or missing parts.

Can I Return A MedCline Item Without A Receipt?

MedCline requires proof of purchase for returns, so retaining your receipt is essential. If you've misplaced it, try contacting their support with your order details to see if they can assist you.

Can You Return Used Items To MedCline?

MedCline does not accept returns of used items due to the nature of their products being personal medical items. They must remain in the unopened, original packaging for a return to be feasible.

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Can You Return A MedCline Item Without The Original Box Or Package?

Original packaging is a requirement for returns, as it ensures the product's integrity and compliance with hygiene standards. Make sure to keep all original packaging if you're considering a return.

Can I Return A Gift To MedCline?

If you've received a MedCline product as a gift, the return process remains the same. You'll need to contact MedCline for authorization and return the product unopened within the specified period.

How To Contact MedCline?

For any inquiries or to initiate a return, you can reach out to MedCline's support team via email at [email protected]. They are dedicated to providing personalized assistance to ensure your satisfaction.


MedCline's return policy in the EU is designed with your sleep comfort in mind, offering a 14-day withdrawal period for returns, with the condition that the product remains unopened. Their customer-centric approach includes tailored support to help you adjust to their Relief Systems. Always remember to keep your receipt and the original packaging, contact MedCline for authorization, and be aware that the refund process could take some time depending on your bank. By following these guidelines, your return experience with MedCline should be as restful as the sleep they promise.