Shopping on Mercari can be a delightful treasure hunt, but what happens when your newfound gem isn't quite what you expected? Understanding Mercari's return policy is crucial for both buyers and sellers in the online marketplace. This policy ensures a fair process for refunds and returns, balancing the needs of both parties in the transaction. Whether you're a Mercari regular or a newcomer to this bustling bazaar, this guide will walk you through the essentials of making returns and getting refunds.

What Is The Return And Refund Policy For Mercari?

Mercari's return policy is designed with a clear focus on customer satisfaction and fairness. Buyers have the right to initiate a return request within 72 hours of the confirmed delivery time if an item is not as described, doesn't function properly, or is damaged in transit. Mercari's Terms of Service (TOS) provide the framework for processing these requests, ensuring compliance with e-commerce standards.

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What Are The Rules For Returns On Mercari?

The rules for returns are straightforward but firm. To be eligible for a return, buyers must act within the critical 72-hour window following delivery. The item must match one of the specific return-eligible conditions, such as being significantly different from the listing or arriving damaged. Mercari's team will assess the return request based on the listing details and the evidence provided by the buyer, including photos and descriptions of the issue.

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How Can You Return An Item To Mercari?

If you bought an item on Mercari and you are not satisfied with it, you may be able to return it and get a refund. Here are the steps you need to follow:

  1. Contact the seller within 3 days of receiving the item and explain why you want to return it. You can do this by tapping on the message icon on the order page.
  2. If the seller agrees to accept the return, they will send you a prepaid shipping label. You can print it out and attach it to the package.
  3. Pack the item securely and include all the original accessories, tags, and packaging. Make sure the item is in the same condition as when you received it.
  4. Drop off the package at a USPS location within 7 days of receiving the shipping label. You can track the status of the return on the order page.
  5. Once the seller receives the item and confirms that it matches your description, Mercari will process your refund. You will receive an email notification when your refund is issued.

Note: Not all items are eligible for returns on Mercari. Some items are sold as-is and cannot be returned, such as handmade, vintage, or customized items. You can check the return policy of each item before you buy it on the item page.

Do Most Mercari Sellers Accept Returns?

While Mercari mandates returns for items not as described or damaged, returns for reasons like fit or buyer's remorse are at the seller's discretion. It's important to read each seller's return policy before making a purchase, as they may vary.

What Happens If Mercari Seller Doesn't Accept Return?

If your reason for return doesn't align with Mercari's policy or the seller's terms, and the seller doesn't voluntarily accept the return, you might be unable to return the item. Always communicate clearly with the seller and try to resolve issues amicably.

Does Mercari Offer Exchanges?

Mercari does not facilitate exchanges. Their platform is designed primarily for buying and selling items directly, so any exchange would need to be a separate, new transaction between the buyer and seller outside of Mercari's official return process.

Is Mercari Seller Responsible For Damaged Package?

If an item arrives damaged due to shipping, the seller is not directly responsible, but Mercari's return policy should cover you. It's critical to report the damage within the 72-hour window and provide the necessary evidence.

How Long Does It Take To Get Refund From Mercari?

On receiving the returned item, refunds over a nominal amount are processed back to the original payment method within three business days. For smaller amounts, Mercari may issue account credits, which expire after 90 days.

Can I Return A Mercari Item Without A Receipt?

Receipts are not typically issued for Mercari purchases as all transaction records are digital. Your purchase history within the app or website serves as your receipt.

Can You Return Used Items To Mercari?

Used items can be returned if they meet the return eligibility criteria. However, if the item's condition was accurately described in the listing and the buyer simply isn't satisfied, the seller may not be obligated to accept a return.

Can You Return A Mercari Item Without The Original Box Or Package?

Items should be returned in the same condition as they were received. Missing original packaging may void eligibility for returns, depending on the item and the circumstances.

Can I Return A Gift To Mercari?

Returning a gift follows the same policy as any other item. If the item was purchased for you by someone else, you'd need to work with the original buyer to facilitate the return.

How To Contact Mercari?

For any queries or concerns regarding returns, refunds, or any part of the buying and selling process, you can reach Mercari at [email protected]. Their customer service team is there to assist you with navigating their policies and procedures.


Mercari's return policy is crafted to protect both buyers and sellers, maintaining a trustworthy and fair marketplace. Remembering the 72-hour rule for initiating returns and providing clear evidence are key to a smooth return experience. As you continue to buy and sell on Mercari, keep these tips in mind to ensure satisfaction with every transaction.