High-end designer products may be found while shopping online at Net-a-Porter, but what happens if you need to return something? It's essential to comprehend Net-a-Porter's return policy for a hassle-free buying experience. Whether you're a seasoned customer or a newbie to the site, this article gives you all the information you need to handle returns and ensures you're educated.

What Is The Return And Refund Policy For Net-a-Porter?

Net-a-Porter's return policy is designed to be as effortless as possible. Customers have 28 days from the date they receive their order to initiate a return or exchange. Products must be returned unused, with all original tags and designer labels attached. Failing to meet these conditions may result in the return being rejected or a reduced refund.

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Does Net-a-Porter Offer Exchanges?

Yes, Net-a-Porter provides complimentary exchanges for different sizes or colors. However, if you're looking to exchange for a different item altogether, you'll need to return the original for a store credit refund and then make a separate purchase.

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How Long Does It Take To Get a Refund From Net-a-Porter?

The refund process time frame varies:

  • Credit Card: Up to 10 working days
  • PayPal: Visible within 24 hours
  • Store Credit: Available within 24 hours

Please note, shipping costs are only refunded for faulty items.


How Can You Return an Item to Net-a-Porter?

You have 28 days from receiving your order to return an item. Here are the steps you need to follow:

  • Initiate your exchange or return process here, or, if you're a registered user, access your NET-A-PORTER account through My Orders. Choose the order number containing the item(s) you wish to return, click on the "CREATE EXCHANGE/RETURN" button, and specify the reason for the return. If opting for an exchange, indicate your preferred size.
  • Confirm your agreement with the Return Policy by checking the designated box. In case you've misplaced your return label, request a replacement in the 'My Orders' section of your NET-A-PORTER account. Within the next 24 hours, you'll receive an email with an attached label to the email address used for placing the order.
  • Sign the returns proforma invoice(s) provided in your order box, and securely seal the box before handing it over to the courier.
  • Arrange for your complimentary collection online or via phone. You can find the necessary link and phone number on the NET-A-PORTER website.

Can I Return a Net-a-Porter Item Without a Receipt?

Receipts are not always necessary as long as you have proof of purchase, such as an order number or account details.

Can You Return Used Items to Net-a-Porter?

Items must be returned unused. If a product shows signs of wear or alteration, it may not be eligible for a return or refund.

Can You Return a Net-a-Porter Item Without the Original Box or Package?

Original packaging is considered an integral part of the product, especially for items like shoes and technology products. Returns without original packaging may not be accepted.

Does Net-a-Porter Accept Returns Without Tags?

Tags are required for a full refund. Items returned without the original NET‑A‑PORTER and designer tags may result in a reduced refund.

Can I Return a Gift to Net-a-Porter?

Yes, gifts can be returned, but the refund will be credited to the original purchaser's account unless otherwise specified.

How To Contact Net-a-Porter

For further assistance with returns or any other inquiries, contact Net-a-Porter's customer care at [email protected].


The Net-a-Porter return policy is crafted to make your online shopping experience seamless. Just remember to keep all items in their original condition and be mindful of the 28-day return window. With free exchanges and a straightforward refund process, you can shop with confidence knowing that Net-a-Porter has a customer-friendly approach to returns and refunds.