When it comes to shopping for athletic wear and shoes, a seamless return policy is as important as the perfect fit. New Balance, a name synonymous with quality and comfort, understands this well. But what happens when your New Balance gear doesn't meet your expectations? Whether you've purchased the wrong size or simply changed your mind, New Balance's return policy promises a hassle-free process. But before you decide to return your purchase, there are a few key points to consider to ensure a smooth transaction.

What Is the Return and Refund Policy for New Balance?

If you're not completely satisfied with your New Balance purchase, you can return items for free within 45 days of the purchase date. Make sure the items are in new condition, just as you received them. New Balance has the discretion to reject returns of worn or damaged merchandise. Remember, some items are marked as non-returnable or final sale, which cannot be returned.

For shipped returns eligible for an instant refund, you could receive your refund as soon as UPS scans your return, provided you opt in for this service. If you don't opt for an instant refund or your order doesn't qualify, expect your refund within 14 days after your return package is processed by New Balance.

For in-store returns, the refund is immediate when you bring your items to a New Balance store. Just bring your items along with the packing slip or order confirmation email. You can find your nearest store here.

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Does New Balance Offer Exchanges?

Direct exchanges for online orders are not provided by New Balance. Instead, you can return your product and place a new order for the replacement item. You can also visit a New Balance or New Balance Factory Store to return the item and quickly shop for a new one.

If your original order had a discount that has now expired, reach out to the Customer Care team to have the discount applied to your new order.

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Can I Return My Online Order to a New Balance Store?

Yes, you can! Online orders can be returned to any New Balance or New Balance Factory Store within 45 days of the purchase date for an immediate refund. Make sure to bring your items and either the packing slip or the email order confirmation to the store. You can find your closest store here.

How Can You Return an Item to New Balance?

To return an item to New Balance, you have two options: return to a store or ship your return. Here are the steps for each option:

  • Return to a store: Bring your items and packing slip or order confirmation email to any New Balance or New Balance Factory Store to immediately receive your refund. You can find a store near you here.
  • Ship your return: to ship your return to New Balance, you need to follow these steps:
  1. Print your FREE return shipping label - keep a copy of the tracking number for your records.
  2. Package the item(s) that you need to return in a shipping box to keep them safe during transit.
  3. Include your packing slip, or a copy of your order confirmation, in the box.
  4. Attach the prepaid return label to the package, over or in place of the original delivery label.
  5. Drop the package at your local UPS location.

Please note that returns are processed within 14 days once received at the warehouse, and shipping charges are not refunded. You will receive a confirmation email once your return is completed and the refund issued to the original payment method.

Can I Return a New Balance Item Without a Receipt?

For in-store purchases, you'll need the original receipt for a return. For online orders, a packing slip or order confirmation email will suffice.

Can You Return Used Items to New Balance?

New Balance requires items to be in new condition for a return. Worn or damaged items are subject to refusal.

Can You Return a New Balance Item Without the Original Box or Package?

Items should be returned in the state they were received, which ideally means including the original box or packaging.

Can I Return a Gift to New Balance?

Gift returns can be made for an electronic Gift Card by contacting the Customer Care team. To receive a refund to the original payment method, you would need to start a return process. Gifts can also be returned in-store for a Gift Card.

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What Is the Contact Information for New Balance?

For any queries or assistance regarding returns, you can reach out to New Balance's Customer Care team at [email protected].


Understanding New Balance's return policy can save you time and ensure that you are refunded promptly for any items that don't work out. With their straightforward and customer-friendly approach, you can shop with confidence knowing that New Balance has got you covered. Remember to keep your items in new condition, have your proof of purchase ready, and check for non-returnable items to avoid any hiccups in the return process. Enjoy your shopping, and rest easy knowing that returns, if necessary, are hassle-free.