Novica Return Policy: What You Must Know

Choosing Novica is much more than simply buying artisan-made goods — it’s about celebrating culture, supporting skilled creators, and bringing unique handcrafted pieces into your home. Each item tells a story, and Novica is passionate about connecting you with talented artisans worldwide. Still, there may be moments when you need to return something — perhaps the product didn’t quite match your expectations, arrived damaged, or you simply changed your mind.

Novica’s return policy is designed to make this process as smooth and stress-free as possible. The company offers a generous window for returns, clear instructions, and flexible solutions such as refunds, exchanges, or store credit. Here’s a detailed look at how Novica handles returns and refunds so you can shop with confidence.

What Is The Return And Refund Policy For Novica?

Novica offers a 60-day return window starting from the date you receive your order. To qualify for a refund, you must request a Returned Merchandise Authorization (RMA) number within this time frame. If the return is due to an error made by Novica — such as receiving the wrong item or a damaged product — they will provide you with a prepaid shipping label and reimburse all applicable shipping costs.

If the return is not due to Novica’s error, you will be responsible for the return shipping costs and any gift box fees. Once your item is received in its original condition, you can choose from three refund options:

• Full refund to your original payment method
• Exchange for another item
• Store credit for future purchases

This flexible approach ensures that customers have multiple ways to make the most of their purchase.

Does Novica Offer Exchanges?

Yes! If you need a different size, color, or would like to swap your purchase for another product, Novica makes it easy. You can request an exchange through your myNOVICA account or by calling their customer service team. After your return is processed, Novica ships the replacement item using standard shipping — at no extra cost to you.

How Long Does It Take To Get a Refund From Novica?

Once Novica receives your return, they process refunds quickly. In most cases, you can expect your credit to be issued within five business days. Refunds are made to the same payment method you used for the original order. If you returned a gift, instead of a refund, you will receive store credit so you can select something else from the site.

How Can You Return an Item to Novica?

Returning an item is straightforward and customer-friendly. Here’s what to do:

• Request a Returned Merchandise Authorization (RMA) number through your myNOVICA account or by calling 1-877-266-8422.
• Follow the return instructions provided by Novica carefully.
• Include your RMA number inside your return package.
• Ship your item back using a reliable, trackable shipping service (UPS, FedEx, Priority Mail, etc.).

If your return is the result of an error by Novica, U.S. customers will receive a prepaid return shipping label, making the process even simpler.

Can I Return a Novica Item Without a Receipt?

Yes. You don’t need to keep a physical receipt if you purchased through your Novica account. Your order history is available online, which makes requesting an RMA and completing your return simple and hassle-free.

Can You Return Used Items to Novica?

Unfortunately, no. All items must be returned in their original condition. Novica will not issue refunds for products that are worn, altered, or damaged before arriving at their Returns Center.

Can You Return a Novica Item Without the Original Box or Package?

While it is possible to return an item without the original packaging, Novica recommends using secure packaging to protect the item during shipping. This helps ensure the item arrives safely and qualifies for a refund. Please note that gift box charges are non-refundable.

Does Novica Accept Returns Without Tags?

To receive a full refund or exchange, original tags and labels should remain attached to the product. Items without tags may be rejected or result in partial reimbursement.

Can I Return a Gift to Novica?

Yes! If you’ve received a gift from Novica that isn’t quite right, you may return it within 60 days of delivery. Once the item is processed, Novica will issue store credit for the value of the order (minus shipping charges). Best of all, the gift sender will not be notified — so you can shop for something else that you truly love without any awkwardness.

How to Contact Novica

Novica offers several ways to get in touch with their customer service team:

• Phone: 1-877-266-8422 (U.S. & Canada)
• Email: [email protected]
• Online: Through the Orders & Returns section in your myNOVICA account

Their support team can help you with return requests, tracking issues, or any questions about their policies.

Conclusion

Novica’s return policy gives you plenty of flexibility and peace of mind when shopping for unique artisan goods. With a 60-day return window, multiple refund options, and supportive customer service, you can shop with confidence knowing that Novica stands behind every item they offer. Just remember to keep items in original condition, request your RMA number on time, and use a trackable shipping method to make sure your return is processed quickly. This simple process ensures you can focus on what matters most — enjoying the beauty and craftsmanship of the world’s artisans.