If you've recently purchased from OrthoFeet and are considering a return, understanding their return policy is crucial to a hassle-free experience. OrthoFeet offers a customer-friendly return policy that allows you to test their shoes and insoles risk-free for up to 60 days. This article provides an in-depth look at the key aspects of the OrthoFeet return policy, ensuring you have all the information you need for easy returns.

What Is The Return And Refund Policy For OrthoFeet?

OrthoFeet's return policy is designed to ensure customer satisfaction. You can return shoes and insoles within 60 days from the date of purchase if you're not completely satisfied. Socks and compression hosiery must also be returned within this period and be in a resalable condition. While return shipping is covered by OrthoFeet using their Returns and Exchanges Portal, customers are responsible for sending items back. A restocking fee of $5.00 per item is deducted for refunds.

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Does OrthoFeet Offer Exchanges?

While OrthoFeet allows exchanges for shoes and insoles, they do not accept exchanges of socks and compression hosiery. If you need a different size or color, simply return the original item and place a new order.

How Long Does It Take To Get Refund From OrthoFeet?

After your return is processed, the refund may take up to 7 business days to appear on your bank statement. All purchases are refunded to the original form of payment, and you'll receive email confirmation detailing your return and refund.

How Can You Return An Item To OrthoFeet?

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  1. Happy Returns Bar: Simply take your item to any Happy Returns Bar. No need for a shipping box or label.
  2. USPS Return: Use a prepaid shipping label from OrthoFeet’s website and drop off the item at any USPS location.
  3. International Returns: If you’re returning from outside the United States, you’ll need to handle the shipping costs yourself. Obtain a shipping label and send the item back following local postal guidelines.

Can I Return A OrthoFeet Item Without A Receipt?

It's important to include a copy of the packing slip or invoice when returning an item to OrthoFeet. This documentation serves as your receipt and is necessary to process your return efficiently.

Can You Return Used Items To OrthoFeet?

OrthoFeet encourages you to test their products, but returned items should be in a condition that allows for resale. This implies minimal wear and items being clean and undamaged.

Can You Return An OrthoFeet Item Without The Original Box Or Package?

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Items must be returned in their original packaging, including the shoe box and any labels, to ensure they are protected during shipping and eligible for a refund or exchange.

Can I Return A Gift To OrthoFeet?

Yes, gifts can be returned to OrthoFeet, but ensure you have the packing slip or invoice to facilitate the return process. The refund will be provided to the original form of payment.

How To Contact OrthoFeet?

If you have any questions regarding returns or other concerns, visit the OrthoFeet Help Center or reach out directly to their Customer Care Team at 1-551-400-5400, Monday through Friday, 8:30AM-5:30PM EST, or email at [email protected].


In summary, the OrthoFeet return policy is designed with customer satisfaction in mind, offering a risk-free 60-day period to ensure you are happy with your purchase. Remember to keep the original packaging and proof of purchase when making a return, and note that refunds typically process within a week. For any questions or assistance with your return, OrthoFeet's customer service is readily available to help.