Petmate has everything you need for your furry friends, and you can shop online with ease. But if you’re not satisfied with an item, you can return it without any trouble. The Petmate return policy is designed to make you happy even after you buy. This article will show you how to return items, so you can have a smooth and stress-free experience whether you’re a new or a loyal customer of Petmate.

What is Petmate's Return and Refund Policy?

Petmate offers a straightforward return policy for those who are not completely satisfied with their purchases. Most items can be returned within 30 days of the original purchase date. However, it's essential to reach out to the Consumer Service Team before you send your item back. Remember, after 30 days, all sales are considered final. If your original order included shipping charges, Petmate would refund that cost. Although, the return shipping charges fall on the customer, unless the reason for the return is a shipping error on Petmate's part.

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Are Exchanges Possible with Petmate?

Yes, exchanges at Petmate are treated as a new purchase and a return. If you need a different item, you should place a new order for the correct item and return the original one following the standard return procedure. This ensures you receive the desired item quickly while your return is processed separately.

What is the Refund Duration for Petmate Returns?

Once Petmate receives and audits your returned item, they will initiate a credit to your account within 14 business days. It's important to note that the timing for the credit to appear in your account will depend on your credit card company, which is beyond Petmate's control.

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How to Process a Return with Petmate?

If you are not satisfied with your purchase from Petmate, you can return it within 30 days of the delivery date. Here are the steps to process a return with Petmate:

  1. Contact Petmate customer service at 1-877-738-6283 or email [email protected] to request a return authorization number (RAN).
  2. Pack the item securely in the original packaging or a suitable alternative. Include the RAN, a copy of the receipt or invoice, and a brief note explaining the reason for the return.
  3. Ship the package to the address provided by Petmate customer service. You are responsible for the return shipping costs and insurance.
  4. Once Petmate receives and inspects the returned item, they will issue a refund to your original payment method within 10 business days.

Is it Necessary to Have a Receipt to Return Items to Petmate?

While a receipt is not specifically mentioned, you should provide a copy of the original packing list or the Petmate order number with your return. This serves as proof of purchase and helps Petmate to process your return accurately.

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Can Used Items be Returned to Petmate?

All returned items must be in unused condition and contain all original packaging and packing materials. This ensures that the products are fit for resale and meet Petmate's standards for future customers.

How Can Customers Contact Petmate Support?

For any inquiries or assistance with returns, customers can contact Petmate's Consumer Service Team via email at [email protected]. This dedicated support channel is available to address any questions or concerns regarding the return process or other customer service issues.


Petmate's return policy is designed to be customer-friendly, offering a 30-day window for most returns and providing refunds on original shipping charges if applicable. Remember to reach out to customer service before returning an item, and ensure that it is in its original, unused condition. For any assistance, Petmate's Consumer Service Team is just an email away. By following these simple guidelines, you can enjoy a smooth and stress-free return experience with Petmate.