Online shopping brings the ease of access and a diverse selection right to your fingertips, yet occasionally, a product may fall short of what you anticipated. Recognizing the significance of customer contentment, Rotita offers a clear and simple return policy. The purpose of this article is to navigate you through the essential elements of Rotita's return process, providing you with the necessary knowledge to confidently return a product should the situation arise.

What Is The Return And Refund Policy For Rotita?

Rotita allows customers 30 days from the date of delivery to initiate a return. The item must be in its original condition, unworn, unstained, and undamaged, with all tags attached. Swimsuit liners need to be fastened. Beach blankets, swimming rings, sunglasses, jewelry, and hair accessories are excluded, nonetheless, for hygienic reasons. Everything marked "No returns or exchanges" is sold as is.

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Does Rotita Offer Exchanges?

Exchanges at Rotita are possible within the 30-day window, provided the items are in their original state. To initiate an exchange, follow the standard return process, and Rotita will handle your request once they receive the returned package.

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How Long Does It Take To Get Refund From Rotita?

Upon the receipt of your return, Rotita processes refunds within 7 business days. The funds are available in your Rotita wallet almost immediately and can be withdrawn to your PayPal or bank account. For PayPal, the refund typically appears within 48 hours, while credit and debit card refunds can take 10-20 business days, depending on your financial institution.

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How Can You Return An Item To Rotita?

To return an item to Rotita, please follow these steps:

  • Step 1: If you have a registered account, start a return by accessing 'My Order' on the Rotita website. If you placed an order as a guest, use the 'Order Lookup' feature.
  • Step 2: Follow the instructions provided to obtain a return label or the return address.
  • Step 3: Print out the return label (if applicable) and drop off the package at your local post office, or pack the item(s) and send them back using another shipping method of your choice.
  • Note: Rotita will process your return and exchange within 7 working days after the warehouse receives the return packages.

Please ensure that the items are in their original, undamaged, and unworn condition. Swimsuits must have hygiene liners attached. Be aware that certain items like beach blankets, sunglasses, swimming rings, jewelry, and hair accessories are not eligible for returns or exchanges due to sanitary reasons.

Can I Return A Rotita Item Without A Receipt?

As long as you have an account or order lookup for guest orders, a receipt is not necessary. Your order details in your account serve as your receipt for the return process.

Can You Return Used Items To Rotita?

Items must be in new and original condition. Used items that are stained, washed, or worn are not eligible for returns.

Can You Return A Rotita Item Without The Original Box Or Package?

Yes, but Rotita recommends using a shipping mailer bag to minimize discrepancies and prevent processing delays.

Does Rotita Accept Return Without Tag?

No, items must have all original tags attached to be eligible for a return.

Can I Return A Gift To Rotita?

Gift returns are treated the same as other items, provided you can access the order details and the item meets the return conditions.

How To Contact Rotita?

If you encounter issues or have questions regarding returns, you can contact Rotita customer service via email or by submitting a ticket through their website support system.


Rotita's return policy is designed to be customer-friendly, ensuring that if you're not satisfied with your purchase, you have the option to return it with ease. Remember, you have a 30-day window to initiate your return, and you must adhere to the condition and item exclusions. By following the steps outlined above, you can ensure a smooth return process and receive your refund or exchange promptly. Keep these tips in mind, and your shopping experience with Rotita will always be worry-free.