Seattle Coffee Gear understands that not every purchase might turn out as you expect. Their return policy is designed to be straightforward, ensuring you can shop with confidence. Whether you're a new customer considering your first purchase or a regular patron, understanding the return policy can save you time and hassle. This article delves into the key aspects of the Seattle Coffee Gear return policy, providing you with all the information you need for a smooth return or exchange.

What Is The Return And Refund Policy For Seattle Coffee Gear?

The return policy at Seattle Coffee Gear is customer-centric, offering a reasonable time frame to assess your purchase. If you've bought an item online or via phone, you can return it within 30 days of the ship date. Items must be in 'Like New' condition with all original components intact. Do note that shipping and handling fees are non-refundable, and a restocking fee may apply for used or opened items.

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Does Seattle Coffee Gear Offer Exchanges?

Yes, Seattle Coffee Gear is amenable to exchanges. If you find that the machine you've purchased isn't quite the right fit, they'll work with you to find a better-suited option. Remember, exchanges must also be made within the 30-day window, and items should be returned in pristine condition.

How Long Does It Take To Get Refund From Seattle Coffee Gear?

Upon the return of your item, Seattle Coffee Gear will inspect it to ensure it meets their 'Like New' condition criteria. Once approved, the refund process will be initiated promptly, although the time it takes to reflect in your account will depend on your bank or credit card issuer's policies.

How Can You Return An Item To Seattle Coffee Gear?

  • Contact customer service via email at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
  • Securely pack the item in its original packaging, including a copy of your invoice or order confirmation.
  • Clearly write the RMA on the outside of the package and ship it to the address provided by the customer service team.

Can I Return A Seattle Coffee Gear Item Without A Receipt?

It's important to have your order number or receipt handy when initiating a return. This information accelerates the process and ensures you can be properly assisted.

Can You Return Used Items To Seattle Coffee Gear?

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Used items can be returned, but they may incur a restocking fee of up to 10%. If the items are damaged or missing components, the restocking fee could be as high as 20%.

Can You Return A Seattle Coffee Gear Item Without The Original Box Or Package?

All returns must include the original packaging and components. Failure to do so may result in additional charges or denial of the return.

Can I Return A Gift To Seattle Coffee Gear?

Gift returns are handled similarly to regular purchases, but keep in mind that any free or promotional items should be unopened and returned alongside the main item.

How To Contact Seattle Coffee Gear?

For any inquiries or assistance with returns, you can reach out to Seattle Coffee Gear through their email at [email protected] or by calling them toll-free at 866-372-4734.


Seattle Coffee Gear's return policy is designed with customer satisfaction in mind. By providing clear guidelines and a supportive customer service team, they ensure that even if your purchase doesn't meet your expectations, the return process will be as hassle-free as possible. Remember to initiate your return within the 30-day window and to follow the steps for a successful refund or exchange. Happy brewing!