Selfridges is renowned for its luxurious shopping experience, and this extends to its customer-friendly return policy. Whether you're a first-time shopper or a regular customer, knowing the ins and outs of the Selfridges return policy can save you time and ensure you can shop with confidence. This article outlines everything you need to know about returning items to Selfridges, from the process to the timeframe for refunds.

What is Selfridges' return and refund policy?

Selfridges allows you to return products within 14 days of purchase, with a few exceptions. If you're not satisfied with your purchase, or if you've simply changed your mind, you can return the item as long as it's new, unused, and retains all of its original labels, tags, and packaging. Full refunds are given without any quibble, though products like made-to-order or personalized items, and perishable goods are non-returnable.

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Are product exchanges available at Selfridges?

Yes, product exchanges are available and can be made directly in Selfridges stores. However, certain brands such as Prada (excluding beauty and sunglasses) and Christian Louboutin, as well as fine jewelry and watches, have specific return rules. It's worth noting that items reduced in price for sale or clearance are only eligible for an exchange or a gift card within 14 days.

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How much time does it take to receive a refund from Selfridges?

Refunds are processed as swiftly as possible. Once your return is received, Selfridges aims to issue the refund to your original payment card within five days. However, depending on your payment provider, it could take up to 14 days to see the credit in your account.

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How Can You Return An Item To Selfridges?

If you want to return an item to Selfridges, you need to follow these steps:

  • Check the return policy of the product you bought. Some items, such as earrings, underwear, or personalised products, cannot be returned unless they are faulty.
  • Fill out the returns form that came with your order. You can also download it from the Selfridges website if you lost it.
  • Pack the item securely in its original packaging, along with the returns form and the delivery note.
  • Attach the prepaid returns label that came with your order to the outside of the package. If you don't have one, you can print one from the Selfridges website or request one from their customer service team.
  • Drop off the package at your nearest post office or courier service. You can also return it in person to any Selfridges store.
  • Keep the proof of postage or tracking number until you receive a confirmation email from Selfridges that they have processed your return.

Is a receipt necessary for returns at Selfridges?

Yes, a receipt or proof of purchase is typically required to process your return to Selfridges. This ensures that the item can be identified as a Selfridges purchase and that it falls within the return timeframe.

Are used items eligible for return to Selfridges?

Items must be new and unused to be eligible for a return. Selfridges does not accept returns on items that have been worn or used, with the exception of faulty products.

Can items be returned to Selfridges without the original packaging?

Original packaging is part of the return requirements at Selfridges. To ensure a smooth return process, keep your items in the condition they were sold, including all packaging.

Are returns accepted at Selfridges without tags?

No, items must have all original tags attached to be eligible for a return. This is important for re-stocking and resale purposes.

How to return a gift purchased from Selfridges?

If you've received a gift that was purchased from Selfridges, you can return it following the standard return process. However, refunds will be processed to the original payment method used for the purchase, or you may receive a gift card or eVoucher, depending on the situation.

What are the ways to contact Selfridges customer service?

For any inquiries or assistance with your returns, you can contact Selfridges customer service at +44 (0)20 7160 6222 or via email at [email protected]. They're available to help with arranging returns, answering questions about the return policy, and resolving any issues you may encounter.


Selfridges' return policy ensures that you can shop with peace of mind, knowing that if your purchase isn't quite right, you have options. Remember to act within the 14-day return window and keep items in their original condition. With complimentary return services and a supportive customer service team, Selfridges makes returns as convenient as possible. Keep these tips in mind, and your shopping experience at Selfridges will always be a positive one.