The Shapermint's commitment to customer satisfaction is evident through their 60-Day Fit Guarantee. Whether you're a new or frequent shopper, this guide will ensure you're well-informed about the process for exchanges, returns, and refunds at Shapermint.

What Is The Return And Refund Policy For Shapermint?

Shapermint provides customers with a flexible 60-day period from the purchase date to return items. If you're not entirely satisfied with your purchase, you can opt for a hassle-free return and receive a refund. However, it's important to note that the initial shipping rates are non-refundable, and items must not be damaged due to misuse or wear and tear. Products marked as Final Sale are not eligible for return or exchange.

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Does Shapermint Offer Exchanges?

Yes, Shapermint allows customers to exchange items for a different size, color, or style for free within the 60-day period. This policy ensures that you find your perfect fit without any additional costs.

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How Long Does It Take To Get Refund From Shapermint?

Once Shapermint receives your returned item, exchanges and returns are processed within 2 to 3 business days. Refunds typically appear in your account within 5-10 business days. If you encounter any issues, it's recommended to contact your bank or Shapermint directly for assistance.

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How Can You Return An Item To Shapermint?

If you are not satisfied with your purchase from Shapermint, you can return it for a refund or exchange within 60 days of the delivery date. Here are the steps to follow:

  1. Visit the Shapermint Returns Center and enter your order number and email address.
  2. Select the item(s) you want to return and choose a reason for the return.
  3. Choose whether you want a refund or an exchange. If you choose an exchange, you can select a different size, color or product.
  4. Print the prepaid shipping label and attach it to your package. Make sure to include the original packing slip or invoice in the package.
  5. Drop off your package at any USPS location or schedule a free pickup at
  6. Once your return is received and inspected, you will receive an email confirmation and your refund or exchange will be processed within 10 business days.

What is the warranty on Shapermint?

Shapermint's 60-Day Fit Guarantee serves as their warranty policy, covering exchanges and returns for reasons related to size, color, or style preferences. Remember, products must be in their original condition, unworn and unwashed.

Can I Return A Shapermint Item Without A Receipt?

To process a return or exchange, Shapermint requires your order number rather than a physical receipt. This information can be found in your confirmation email or by logging into your Shapermint account.

Can You Return Used Items To Shapermint?

Shapermint accepts returns on items that are unworn and unwashed. Items showing signs of use or those damaged by wear and tear will not be eligible for a return.

Can You Return A Shapermint Item Without The Original Box Or Package?

While original packaging is preferred, it is not a strict requirement for a return. Ensure that the item is well-packaged when returning it to Shapermint.

Does Shapermint Accept Return Without Tag?

Tags should be intact for a successful return. If the tag has been removed, it may affect the eligibility for a return.

Can I Return A Gift To Shapermint?

If you received a Shapermint product as a gift, you could return it within the 60-day period. You will need the order number to process the return, and you may opt for a store credit or exchange.

How To Contact Shapermint?

If you have any questions or need assistance with your return or exchange, you can reach Shapermint via email at [email protected] or chat with their Fit Experts 24/7 for support.


Shapermint's return policy is designed with customer satisfaction in mind, offering a generous 60-day period for exchanges and returns. Always ensure that items are in their original condition, and reach out to Shapermint's customer service for any assistance. This guide aims to provide a clear understanding of the return process, making your shopping experience at Shapermint worry-free.