With such a wide selection of delightful products, shopping at Shop Disney allows you to bring the magic of Disney into your home. But occasionally, whether it's because of a product that didn't live up to expectations, a change of heart, or a gift exchange, a return is required. The goal of the Shop Disney return policy is to ensure that guests are satisfied with every transaction by streamlining the process as much as possible.

What Is The Return And Refund Policy For Shop Disney?

Shop Disney allows for returns within 30 days of the shipping date for a full refund in the original form of payment unless the item is marked otherwise. This policy extends to a variety of items, provided they are new, unused, and in their original packaging. Exceptions do apply, especially for custom, personalized, or special order items.

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Does Shop Disney Offer Exchanges?

Yes, Shop Disney provides an exchange option. Should you wish to exchange an item, it must also adhere to the 30-day return window and be in new condition. If additional payment is required, you will need to contact Guest Services for assistance.

How Long Does It Take To Get Refund From Shop Disney?

Refunds to the original payment method usually take 1-2 weeks to process after Shop Disney receives and processes your return. A reimbursement in the form of a merchandise credit will be given if the original card account is no longer active.

How Can You Return An Item To Shop Disney?

To return an item by mail, use the original packaging or a sturdy carton and send it to the address below via UPS or insured USPS. Remember to include your name and address on the label for tracking purposes.

  • Shop Disney
  • 939 Centerville Road
  • Newville, PA 17241

Alternatively, returns and exchanges can be made at any Disney Store location in the United States, with certain exceptions.

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Can I Return A Shop Disney Item Without A Receipt?

For a return or exchange, proof of purchase is typically required. However, if you received an item as a gift, you might be eligible for a Merchandise Credit if returned within the 30-day window.

Can You Return Used Items To Shop Disney?

Used items cannot be returned or exchanged. Shop Disney expects items to be in their original, new condition for a return to be accepted.

Can You Return A Shop Disney Item Without The Original Box Or Package?

Items should be returned in their original, unopened packaging. Returns without the original packaging may not be accepted, depending on the condition and nature of the product.

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Does Shop Disney Accept Return Without Tag?

Shop Disney typically requires items to have original tags and tickets attached for returns and exchanges. Removing these may void your ability to return the product.

Can I Return A Gift To Shop Disney?

Gift returns will receive a Merchandise Credit for the full purchase price when returned within 30 days of the shipment date. The item must be new and unused, and certain restrictions apply to personalized or special order products.

How To Contact Shop Disney?

For assistance with returns, exchanges, or any other inquiries, you can contact Shop Disney through their email at [email protected] or by selecting a contact option on their website.


The Shop Disney return and exchange policy is fairly straightforward, allowing guests to return most items within a 30-day period. It's important to keep the original packaging and receipt to ensure a hassle-free return process. For any questions or additional assistance, Shop Disney's Guest Services are readily available to help ensure your shopping experience remains magical.