When shopping online at Shopbop, understanding the return policy is essential to ensure a hassle-free shopping experience. Shopbop's return policy is designed to be customer-friendly while maintaining the quality of the products they offer. Whether you're a new shopper or a regular customer, it's important to know how the return process works, what items are eligible for return, and how to get your refund promptly. Let's dive into the specifics of the Shopbop return policy to make sure you are well-informed before making your next purchase.

What Is The Return And Refund Policy For Shopbop?

The Shopbop return policy is quite straightforward: you have 30 days to return items, including beauty products, provided they are in their original condition. Items must not be worn, opened, used, altered, or washed, and tags must be attached. Note that the shipping and handling charges are non-refundable, and Final Sale items cannot be returned. If the return does not meet these criteria, it may not qualify for a refund.

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Does Shopbop Offer Exchanges?

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Shopbop does not offer direct exchanges. If you need a different size or color, the most efficient way is to place a new order and return the original item for a refund.

How Long Does It Take To Get Refund From Shopbop?

Shopbop is now offering faster refunds. In many cases, your refund will be issued as soon as you drop off your return package. However, if the product is not sent back after a refund has been issued, Shopbop will charge you again using the same credit card.

How Can You Return An Item To Shopbop?

You can return an item purchased online within 30 days of delivery. Here are the steps to return an item using the prepaid shipping label:

  1. Fill out the return form included with your order and put it inside the package with the item.
  2. Remove the previous address labels and barcodes from the package.
  3. Attach the prepaid shipping label to the package. You can find it in your order confirmation email or on the Shopbop website.
  4. Drop off your package at a UPS location or schedule a pickup.

If you want to use a different carrier, you can do so, but you will have to pay for the shipping and handling fees. You also need to attach the customs document to avoid delays or extra charges.

Can I Return A Shopbop Item Without A Receipt?

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Having your receipt or proof of purchase is crucial when returning an item to Shopbop. It ensures that your return is processed efficiently and correctly.

Can You Return Used Items To Shopbop?

No, Shopbop does not accept returns on used items. All returned merchandise must be in its original condition.

Can You Return A Shopbop Item Without The Original Box Or Package?

Returns must include the original packaging and, for footwear, the original shoe box in its original condition. Failing to do so may result in fees or a refusal of the return.

Does Shopbop Accept Return Without Tag?

Items must have all original tags attached. Returns without the original security tag, or with a damaged tag, may face delayed refunds or may not qualify for a refund at all.

Can I Return A Gift To Shopbop?

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Yes, you can return a gift by contacting Customer Support for assistance.

How To Contact Shopbop?

If you have any questions regarding your return or any other issue, you can email Shopbop at [email protected].


In summary, the Shopbop return policy is generous and user-friendly, with a clear 30-day window for returns and a quick refund process. Always ensure items are returned in their original condition with all tags attached to avoid any issues. While direct exchanges are not offered, you can quickly place a new order for the desired item. For gift returns or any other queries, the customer support team is ready to assist you. Keep these tips in mind for a smooth and satisfactory shopping experience at Shopbop.