Shopping online at Signals comes with the assurance that customer satisfaction is a priority. With a straightforward and customer-friendly return policy, Signals ensures that you can shop with confidence, knowing that if an item doesn't meet your expectations, a solution is readily available. Whether you're a new customer or a loyal fan, understanding the Signals return policy is key to a hassle-free shopping experience.

What is Signals' return and refund policy?

Signals champions customer contentment with a promise to facilitate exchanges or refunds promptly if you're not entirely thrilled with your purchase. Most items can be returned at any time, with a few exceptions. Personal care items, intimates, and unworn footwear must be returned within 60 days. Personalized items are non-returnable unless there's an error or damage. For media like DVDs and CDs, they must be unopened unless defective.

woman sitting on the floor ...
Signals Top Deals and Special Offers See Now

Are exchanges available at Signals?

Yes, Signals offers exchanges. If an item isn't to your liking or you've encountered an issue, Signals will promptly exchange it for you. It's recommended to verify your order upon receipt, and if there's a discrepancy, reach out to their customer service for support.

photo cheerful courier poin...

What is the refund processing time at Signals?

Once your return is received, Signals strives to process refunds swiftly. Credit Card refunds are issued within 1 business day of the return processing, while Check/Money Order refunds might take up to 10 business days.

How to initiate a return with Signals?

Initiating a return is simple. Fill out the complete returns form included with your package, repackage the merchandise with the form, and use the provided SmartLabel® for a convenient return process. If you prefer to use your own shipping method, send your package to the Returns Department at the specified address, ensuring it's traceable and insured for your protection.

Is a receipt necessary for returns at Signals?

Yes, it's important to include the receipt or a copy of the packing slip with your return to ensure proper processing.

Are used items eligible for return to Signals?

Signals does not accept returns on used items. Items should be in their original condition, especially personal care items, intimates, and footwear.

Can items be returned to Signals without the original packaging?

Returning items in their original packaging is preferred. If the original packaging is not available, ensure the items are well-packed to prevent damage during transit.

Are returns accepted at Signals without tags?

For most items, returns should include original tags. However, if an item does not come with tags, this requirement does not apply.

How can I return a gift from Signals?

If you've received a gift from Signals that you'd like to return, contact their customer service for guidance on the process, ensuring you mention the item was a gift.

What are the ways to contact Signals customer service?

For any questions or concerns about returns, you can reach Signals customer service via email at [email protected] or by phone at 800-669-5225 for domestic calls, or at 1-330-650-5000 for calls from outside the USA.


Signals' return policy is designed with customer happiness in mind. Whether you need an exchange or a refund, the process is geared to be as smooth as possible. Remember to check the condition and timeline for eligible returns, keep your receipt, and use the convenient SmartLabel® for a hassle-free return experience. With these tips in mind, you can enjoy shopping at Signals knowing that support is just a call or email away if you need it.