Simba Sleep's return policy is designed with customer satisfaction at its core, ensuring a hassle-free process for those who may need to return their products. Whether you're a new customer trying out a Simba mattress for the first time, or a regular user looking into exchanging an accessory, this article will provide you with all the necessary information to navigate Simba's return policy smoothly.

What Is The Return And Refund Policy For Simba?

Simba offers a generous 200-night trial for their mattresses, giving customers ample time to decide if their purchase is the right fit. If you're not completely satisfied, returning your mattress for a full refund is straightforward. For accessories, Simba provides a 14-day return policy, as long as the items are unopened, unused, and in their original packaging.

people carrying simba mattr...
Simba Top Deals and Special Offers See Now

Does Simba Offer Exchanges?

Yes, Simba does accommodate exchanges. If you find your mattress doesn't suit you during the trial period, you can exchange it for another. There is a $50 exchange fee to cover delivery and pick-up costs.

man in bedroom-mattress simba

Can I Return My Simba Mattress?

Returning a Simba mattress is easy. Simply log in to your Simba account and follow the options for return. Don't worry about re-boxing your mattress; the collection team will handle the heavy lifting.

couple buying simba mattres...

Can I Return My Simba Pillow?

Simba pillows come with the same 14-day return policy as other accessories. They must be returned in their original condition and packaging for a full refund.

How Much Does Simba Charge For Returns?

Simba does not charge for returns of mattresses within the trial period or for accessories within the 14-day window. However, the original delivery fees from your purchase are non-refundable. Remember the $50 exchange fee if you're opting for a mattress exchange.

How Long Does It Take For Simba To Refund?

Once your return is processed and collected, your refund will be issued within 7 days. If you've used financing, it may take up to 14 business days for the installment refund.

Does Simba Mattress Have A Guarantee?

Simba mattresses come with a 10-year guarantee, covering you against manufacturing defects for a decade after your purchase.

How Can You Return An Item To Simba?

To initiate a return, log into your Simba account, select the order you wish to return, and follow the provided instructions. For items other than mattresses, ensure they are in their original condition.

Can I Return A Simba Item Without A Receipt?

A receipt or proof of purchase is required for all returns to Simba. This ensures that the process is smooth and the refund can be appropriately allocated to your account.

Can You Return Used Items To Simba?

Simba mattresses can be returned after use within the 200-night trial period. However, accessories must be unopened and unused to qualify for a return.

How To Contact Simba?

If you need to contact Simba for returns or any other inquiries, email the customer service team at [email protected].

Final Thoughts

Simba Sleep's return policy is customer-centric, offering a risk-free trial and straightforward return process for mattresses and accessories. Keep in mind the timelines and fees, such as the 200-night trial and the $50 exchange fee, to ensure a smooth experience. If you're ever in doubt or need assistance, Simba's customer service is just an email away.