Shopping at The Outnet offers a treasure trove of high-end fashion at discounted prices, but what happens when something isn't quite right? The Outnet's return policy is designed to make post-purchase experiences as luxurious as the brands it carries. To have a hassle-free and enjoyable shopping experience on the site, you need to know how their return policy works. This way, you can easily send back any items that you are not happy with.

What Is The Return And Refund Policy For The Outnet?

You have 28 days to decide if an item is right for you. The Outnet allows you to return items for a refund, provided they are in new and unused condition with original tags and packaging. A pre-paid return label is included with your order for convenient shipping. However, keep in mind a return shipping fee of $7.95 plus tax will be deducted from your refund, which excludes the initial delivery cost.

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Does The Outnet Offer Exchanges?

Currently, The Outnet does not offer direct exchanges. If you need a different size or color, you'll need to return your original purchase for a refund and place a new order for the desired item.

How Long Does It Take To Get a Refund From The Outnet?

Once The Outnet receives your return, they aim to process it within 3 working days. Refunds are issued to the original payment method. Credit card refunds can take up to 10 working days, while PayPal refunds should appear within 24 hours.

How Can You Return An Item To The Outnet?

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Initiate your return online within your account or via the provided return link. Ship your items back using the pre-paid label and drop them off at the nearest UPS store or book a collection. Remember not to combine returns from multiple orders to avoid processing delays.

Can I Return A The Outnet Item Without A Receipt?

A receipt is not necessary as long as you have the order number or other proof of purchase. Returns should be made with the pre-paid label and include any original documentation.

Can You Return Used Items To The Outnet?

No, items must be in new, unworn condition with tags still attached. Products showing signs of wear, or those altered or washed, will not be accepted for returns.

Can You Return A The Outnet Item Without The Original Box Or Package?

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For a successful return, items should be sent back in their original packaging. This is especially important for shoes and technology products, which must include their original boxes.

Does The Outnet Accept Return Without Tag?

Designer and The Outnet tags are considered an integral part of the product. Returns without these tags will not be accepted.

Can I Return A Gift To The Outnet?

Yes, gifts can be returned. However, refunds can only be processed to the original payment method used for the purchase.

How To Contact The Outnet?

For any inquiries or assistance with returns, you can reach The Outnet customer care at [email protected].


The Outnet's return policy is generous and user-friendly, offering a 28-day window to make your decision and a straightforward process for sending items back. Remember to return items in their original condition with tags and packaging intact to ensure a swift refund. While the policy is simple, it's always best to review the specifics to avoid any potential issues. Happy shopping, and rest assured that if your purchase isn't perfect, The Outnet has got you covered.