If you've recently purchased a timepiece from Thomas Earnshaw and you're considering a return, it's crucial to understand their return policy. Thomas Earnshaw offers a client-friendly return and refund policy, but there are specific conditions and timeframes you need to be aware of. In this article, we'll guide you through everything you need to know for a hassle-free return experience.

What is the return and refund policy at Thomas Earnshaw?

Returns for watches from Thomas Earnshaw are accepted as long as they are unworn, unused, and in their original, resalable condition with all tamper-evident labels remaining attached. Returns must be made within 30 days after delivery. Additionally, the item needs to be returned with all accessories still attached in its original packing. Adjusted stainless steel straps require the removed links to be put back in their original positions.

Thomas Earnshaw watch
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Are exchanges available at Thomas Earnshaw?

Thomas Earnshaw does not offer direct exchanges. If you're unsatisfied with your purchase and desire a different model, you'll need to return the original item for a refund within the 30-day return window and make a new purchase.

What is the timeframe for receiving a refund from Thomas Earnshaw?

After Thomas Earnshaw receives your return, the inspection and processing can take approximately 3-5 business days. Once your return is approved, refunds are promptly processed, and you should receive the refund in the original form of payment.

Thomas Earnshaw brown watch

How to process a return with Thomas Earnshaw?

To initiate a return, contact Thomas Earnshaw's Customer Support Team at [email protected]. You will be provided with a return authorisation number and detailed instructions on how to send your item back to their warehouse in Hong Kong. Remember that you are responsible for return shipping costs unless the product is incorrect or defective.

What does the Thomas Earnshaw warranty cover?

Thomas Earnshaw watches come with a 24-month warranty from the date of purchase, covering manufacturing defects. Exclusions apply, such as damages from misuse, wear and tear of the battery, case, crystal, strap, or bracelet, and water damage for non-water-resistant watches.

Is it possible to return items to Thomas Earnshaw without a receipt?

A proof of purchase is required for all returns. This policy ensures that the item is eligible for return and verifies the purchase date for items under warranty.

Are used items eligible for return at Thomas Earnshaw?

Thomas Earnshaw only accepts returns for items that are in an unworn and unused condition. Products showing signs of wear or use will not be accepted for returns.

Thomas Earnshaw brown watch...

Can items be returned to Thomas Earnshaw without the original packaging?

The original packaging is a requirement for returns. The product must be in its original condition with the packaging to be accepted for a refund.

How can I contact Thomas Earnshaw customer service?

For any questions or assistance regarding returns or warranties, you can reach out to Thomas Earnshaw's customer service by emailing [email protected]. Their team is dedicated to providing support and ensuring the care of your Thomas Earnshaw watch.


The Thomas Earnshaw return policy is essential for a smooth and successful return process. By keeping these tips in mind and adhering to the policy's conditions and timeframes, you can ensure a hassle-free experience. Remember to contact customer service with any questions or for support throughout the return process. Your satisfaction with your Thomas Earnshaw timepiece is their priority, and this comprehensive return policy is in place to protect your purchase and peace of mind.