At Tommy John, we want you to shop with confidence and have a great experience with our products. That’s why we have a return policy that gives you the option to return or exchange any item if you are not satisfied. No matter if you are new to Tommy John or a loyal customer, this policy helps you avoid any delays or difficulties in getting your money back or a different product. Here are the specifics of how Tommy John offers you a flexible return policy.

What Is The Return And Refund Policy For Tommy John?

Tommy John's return policy is customer-centric, allowing for returns of unworn products with all tags and labels attached. Shoppers have 30 days from the date of delivery or purchase to initiate a return or exchange. If you need to return an item, you can either bring it to a Tommy John store or send it back by mail after submitting a return or exchange request online.

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Does Tommy John Offer Exchanges?

Yes, Tommy John offers exchanges. If you're not fully satisfied with the fit or feel of your first purchase of certain undergarments, they'll exchange it or issue a refund, even if it's been worn. For other items, exchanges are available as long as the products are unworn and in their original condition.

How Long Does It Take To Get Refund From Tommy John?

Once your return reaches the Tommy John warehouse, the processing of your refund or exchange will be completed within 10 business days. Keep in mind that the timing for the refund to reflect in your account may vary depending on your bank or credit card issuer.

How Can You Return An Item To Tommy John?

If you are not satisfied with your purchase from Tommy John, within 30 days from the date of delivery, you can return it for a refund or exchange. Here are the steps to follow:

  1. Visit the Tommy John website and click on "Returns" at the bottom of the page.
  2. Enter your order number and email address to start the return process.
  3. Select the items you want to return and choose a reason for the return.
  4. Print the prepaid shipping label and attach it to your package.
  5. Drop off your package at any USPS location or schedule a pickup.
  6. Once your return is received and processed, you will get an email confirmation and a refund or exchange as per your request.
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Can I Return A Tommy John Item Without A Receipt?

A receipt or proof of purchase is generally required for a return or exchange. However, if you have an account with Tommy John, you may be able to reference your order number from your account page.

Can You Return Used Items To Tommy John?

The only used items eligible for return are your first purchase of certain undergarments under their Best Pair Guarantee. All other items must be unworn and unwashed to qualify for a return or exchange.

Can You Return A Tommy John Item Without The Original Box Or Package?

Items should be returned in their original packaging when possible. However, if you do not have the original packaging, make sure the items are well-packed and protected during shipping.

Does Tommy John Accept Return Without Tag?

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To be eligible for a return or exchange, products must have all original tags and labels attached. Without these, returns may not be accepted.

Can I Return A Gift To Tommy John?

Gift returns are processed in the same manner as regular returns. If you received an item as a gift, you could contact the Support Team for assistance with the return process.

How To Contact Tommy John?

For any questions or assistance with returns, exchanges, or order modifications, you can reach out to the Tommy John Support Team through their website's contact page or via the customer service email and phone number provided on their site.


Tommy John's return policy is designed to be straightforward and customer-friendly. With free return shipping from the lower 48 states and a generous 30-day window, customers can shop with assurance. Remember to keep your items unworn and with tags attached to ensure a smooth return process. If you're ever unsure about your return, don't hesitate to reach out to Tommy John's Support Team for guidance.