When shopping at Uniqlo, understanding their return policy can save you time and prevent any unnecessary hassles. Whether you're a new customer or a frequent shopper, it's important to know the ins and outs of Uniqlo's guidelines for returns and refunds. In this article, we'll break down everything you need to know about the Uniqlo return policy, ensuring a smooth and stress-free experience if you ever need to return an item.

What Is Uniqlo's Return And Refund Policy?

Uniqlo offers a straightforward return and refund policy for its customers. If you find yourself dissatisfied with a purchase, you can return most items to any Uniqlo store location within 30 days of the purchase date. To be eligible for a return, items must be new, unused, and unwashed with tags attached. If you've opened a packaged item, you can still return it, provided the tags remain intact. However, products marked as Final Sale are not eligible for returns or exchanges. Refunds are promptly issued to the original form of payment, except for non-refundable alteration fees.

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Does Uniqlo Offer Exchanges?

Yes, Uniqlo allows exchanges within the 30-day window. For in-store and online purchases, you can exchange an item for a different size or color of the same item. In the case of store purchases, you may also exchange for a completely different item within the United States. Remember that all exchanges require the original receipt and the item in its original condition. Special holiday extensions apply, allowing exchanges up to 60 days for items purchased between November 6 and December 24.

How Long Does It Take To Get A Refund From Uniqlo?

Once a return is processed, the refund typically takes a few business days to reflect on your original form of payment. However, the exact timing can depend on your bank or credit card issuer's policies.

How Can You Initiate The Return Process For An Item To Uniqlo?

here are the steps to initiate the return process for an item purchased online:

  1. Go to your Order History Page.
  2. Click “Exchange or Return” for the order you want to return.
  3. Click “Return” and then “Continue” for the item you want to return.
  4. Select the quantity and reason for the return and click “Check selection details”.
  5. Repeat steps 3-4 for each item you want to return.
  6. Click “Check Form Details” and then click “Submit Form”.
  7. After your return is accepted, select “Print Label” and click “Confirm Return Method”.
  8. Download and print the prepaid shipping label and put the label outside the returns box.
  9. Send it back with FedEx or USPS.

If you do not have a printer, you can use a QR code option to return your order at select FedEx locations.

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Is It Possible To Return An Online Purchase From Uniqlo In A Physical Store?

Online orders must generally be returned via mail unless the order was paid for with the Pay In-Store option. In that case, returns can be made at the specific store location where the payment was completed.

Can I Return An Uniqlo Item Without A Receipt?

Returns without an original purchase receipt are limited to the same item in a different color or size. For store credit or refunds, a receipt is necessary.

Is It Permissible To Return Used Items To Uniqlo?

Uniqlo does not accept returns on used, worn, or washed items. Products must be in their original selling condition to be eligible for a return.

Can You Return An Uniqlo Item Without The Original Box Or Package?

While Uniqlo accepts returns for items where the package has been opened, the original packaging should accompany the return if possible.

Does Uniqlo Accept Returns Without The Product Tag?

Product tags must still be attached to the item for a return to be accepted, even if the package has been opened.

Can I Return A Gift To Uniqlo?

If you've received a gift, you can return it with a gift receipt for store merchandise credit or exchange it in-store. Without a receipt, you may exchange it for the same item in a different color or size. If you wish to return a gift from an online order, the refund will go to the sender's credit card.

What Are The Available Channels To Contact Uniqlo For Assistance?

For any questions or assistance with returns, you can reach out to Uniqlo at their customer support email, [email protected].


Uniqlo's return policy is designed to be customer-friendly, prioritizing your satisfaction with every purchase. Keeping these guidelines in mind will ensure that if you need to make a return, the process will be as seamless as possible. Always remember to check the condition of your items and keep your receipts handy to facilitate a hassle-free return. Whether you're a new customer or a long-time fan of Uniqlo, understanding their return policy is essential for a positive shopping experience.