Shopping online at Vionic is a breeze, but sometimes, the fit isn't quite right or the style doesn't match your expectations. That's where the Vionic return policy comes into play, ensuring that you can shop with confidence. The policy is straightforward and customer-friendly, offering free returns and exchanges to make your shopping experience stress-free. Let's walk through what you need to know about Vionic's return process.

What Is The Return And Refund Policy For Vionic?

Vionic offers a customer-centric return policy that allows for returns and refunds within 30 days of purchase. If you're not happy with your purchase, you can return your items free of charge at any Happy Returns Bar, or mail them back with a pre-printed label for a $7 fee.

man holding shoe - vionic s...
Vionic Top Deals and Special Offers See Now

Does Vionic Offer Exchanges?

Yes, Vionic provides exchanges. This is particularly useful if you've found the perfect shoe but need a different size or color. Simply start the exchange process online and choose the best option for you.

vionic shoes-vionic shoe sole

How Long Does It Take To Get Refund From Vionic?

After dropping off your return at a Happy Returns Bar or mailing it back, it may take up to 7 business days for the credit to appear on your bank statement, ensuring a quick and efficient refund process.

woman tying white and pink ...

How Can You Return An Item To Vionic?

To return an item to Vionic, follow these steps:

  • Start your return process on the Vionic website by selecting the "Return Bar" option.
  • You will receive a QR code via email for a no-contact drop-off.
  • In their original shoe box, bring your shoes to the Happy Returns Return Bar store nearest you.
  • No need for a shipping box or label; just drop off your shoes.
  • Your refund or exchange will be initiated immediately upon drop-off.
  • Allow 48-72 hours for the return or exchange to be processed.

Please note that original shipping charges are not refundable, and the return must be made within 30 days of purchase. For items bought during the holiday season, there is an extended return period.

Can I Return A Vionic Item Without A Receipt?

Receipts or proof of purchase are necessary for returns. If you have lost your receipt, you may want to contact Vionic's customer service for assistance.

Can You Return Used Items To Vionic?

Items should be returned in a new and unused condition. Vionic may not accept returns of used items, as they need to be in a condition that allows for resale.

Can You Return A Vionic Item Without The Original Box Or Package?

The original shoe box is part of the product presentation and must be included in your return. Failing to do so might affect your refund or exchange.

Does Vionic Accept Return Without Tag?

While Vionic's policy doesn't explicitly state the necessity of tags, it's always best to return items with all original tags attached to ensure a smooth return process.

Can I Return A Gift To Vionic?

If you've received a gift from Vionic, you can exchange it for a different size or color or opt for an e-gift card. Each item is limited to one exchange.

How To Contact Vionic?

For any inquiries or assistance with returns, Vionic's customer care team is available at 1-800-832-9255 or via email at [email protected]. Their hours are Monday-Friday from 7:00 a.m. to 4:30 p.m. Pacific Time.


In summarizing Vionic's return policy, it's clear that customer satisfaction is at the heart of their service. With the option of free returns at Happy Returns Bar, a straightforward online return process, and the ability to exchange gifts with ease, Vionic shows its commitment to a hassle-free customer experience. Just remember to act within the 30-day return window and keep your items in their original condition to ensure a smooth transaction. Enjoy your shopping at, knowing that your satisfaction is a top priority.