With a promise of quality and customer satisfaction, Zoro's return policy is designed to ensure that you can shop with confidence. Whether you're a long-time patron or a new shopper, understanding the return policy can make your shopping experience much smoother.

What Is Zoro's Return And Refund Policy?

Zoro provides a 30-day return window from the date of shipment for most items, allowing customers to receive a full credit or exchange for products that are undamaged and returned in their original packaging. If a product does not meet your satisfaction, initiating a return is straightforward and customer-centric, ensuring you can shop without worry.

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Does Zoro Allow Product Exchanges?

Yes, Zoro accommodates product exchanges within the same 30-day timeframe. This is particularly useful if you've ordered the wrong item or if you've had a change of heart regarding the product specifications. You can easily request an exchange for an item of equivalent value.

What Is The Refund Processing Time At Zoro?

Once your return is received and inspected, Zoro aims to process refunds promptly. However, it's essential to factor in the time it takes for your bank or credit card company to process and post the refund, which can add additional days to the actual processing time.

Can You Cancel A Zoro Order?

If you've had second thoughts about your purchase, Zoro provides the option to cancel orders. It's best to contact customer service as soon as possible, as orders that have already been processed for shipping may not be eligible for cancellation.

How To Initiate A Return With Zoro?

  • Log into your account and visit your Recent Orders.
  • Select “Return Items” next to the relevant order.
  • Zoro will email you a printable shipping label and a return authorization (RA) number.
  • Package the items in their original shipping container or a sturdy box you provide.
  • Attach the return label over any previous shipping labels.
  • Drop off your return package at any FedEx store or hand it to a FedEx carrier.

Is A Receipt Necessary For Returns At Zoro?

Yes, when returning an item, you must have a copy of the original packing slip or order confirmation. This serves as proof of purchase and is necessary to avoid a potential 15% processing fee.

Are Used Items Eligible For Return At Zoro?

Items that have been used or are not in their original condition may not be eligible for a full refund or exchange. It's important to check the item's condition before initiating a return to Zoro.

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Can Items Be Returned To Zoro Without The Original Packaging?

For a full credit or exchange, items must be returned in their original packaging. This ensures the item is protected during transit and is received in a resalable condition.

How Can I Return A Gift Received From Zoro?

If you've received an item as a gift from Zoro, you can still initiate a return. You will need the RA number and the shipping label, which you can obtain by contacting customer service and providing them with the necessary details about the gift purchase.

How To Contact Zoro?

You can contact Zoro’s customer service for any questions or return requests. Their phone number is 855‑289‑9676 and their email address is [email protected]. They are open from Monday to Friday, 6am to 9pm (CT), and on Saturdays, 7am to 5pm (CT).


Zoro's commitment to customer satisfaction is evident through their comprehensive return policy. With a convenient 30-day return window, free return shipping, and the option for product exchanges, Zoro ensures that your shopping experience is as seamless as possible. Remember to keep your order confirmation or packing slip, return items in their original packaging, and contact customer service if you need any assistance. With these tips in mind, you can confidently purchase from Zoro, knowing that your satisfaction is a top priority.