An elegant ensemble or a signature fragrance from Dior can be a delightful addition to your collection. However, there may come a time when you need to return an item. Whether it's due to a change of heart or an unexpected issue, understanding the Dior return policy is essential for a smooth experience. Here's what you need to know to ensure your returns are as seamless as the luxury brand's designs.

What Is The Return And Refund Policy For Dior?

Dior's return policy allows customers to return or exchange items within 30 days of reception, subject to certain conditions. Returns must include the original packaging, accessories, and documents. To be eligible for a refund or exchange, products must not be damaged, used, incomplete, or soiled. Personalized items and certain others like swimwear cannot be returned for hygiene reasons.

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Does Dior Offer Exchanges?

Exchanges are permitted under Dior's policy. However, an item can only be exchanged once, and the item received in exchange can then only be returned for a refund under the usual conditions.

How Long Does It Take To Get Refund From Dior?

Upon receipt and verification of your return by Dior's experts, refunds are processed to the original payment method. Please allow up to 14 business days for the refund to be completed.

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How Can You Return An Item To Dior?

If you want to return an item to Dior, you need to follow these steps:

  1. Check the return policy on the Dior website or on your receipt. Make sure your item is eligible for a return and that you are within the return window.
  2. Contact the Dior customer service by phone, email or chat. Provide your order number, item details and reason for return. Request a return authorization number and a prepaid shipping label.
  3. Pack your item securely in the original packaging or a suitable box. Include the original receipt, the return authorization number and any other documents required by Dior.
  4. Attach the prepaid shipping label to the outside of the package. Drop it off at a designated carrier location or schedule a pickup.
  5. Wait for Dior to receive and process your return. You will receive a confirmation email when your refund is issued.

Can I Return A Dior Item Without A Receipt?

A receipt or proof of purchase is necessary to process a return. Dior items purchased without a receipt may not be eligible for a return or exchange.

Can You Return Used Items To Dior?

Items that have been used, damaged, or soiled are not eligible for return or exchange. It's best to try items like shoes on a carpeted surface to prevent damage.

Can You Return A Dior Item Without The Original Box Or Package?

Original packaging is required for returns. Items returned without the original box or package may not be accepted for a refund or exchange.

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Can I Return A Gift To Brand?

If you have received a Dior item as a gift, you can return it following the same policy as purchased items, provided you have the gift receipt or proof of purchase.

How To Contact Dior?

If you have any questions or concerns about your order, product, or service from, you can contact their customer service team in several ways. You can call them at 1-800-929-DIOR (3467) from Monday to Friday, 9 am to 10 pm EST, or Saturday, 9 am to 6 pm EST. You can also email them at [email protected] or fill out the online form on their website. They will respond to your inquiry as soon as possible.


To enjoy your luxury purchases without any worries, you need to know the Dior return policy. Make sure you return items within 30 days, in the same condition, and with everything included. If you have any questions or problems, contact Dior’s customer service for help and guidance. Following these rules will ensure you keep the beauty and pleasure of each Dior purchase.