Whether you're a new shopper or a regular customer, understanding the ins and outs of the return process is crucial to ensuring a hassle-free shopping experience. In this article, we'll dive into everything you need to know about returning items to Five Below – from what's eligible for a return to how to get your refund swiftly.

What Is The Return And Refund Policy For Five Below?

Five Below offers a customer-friendly return and refund policy that allows for exchanges or returns of unopened or defective merchandise. With the original receipt or online order confirmation, you can return your items to any store location. Eligible products may be exchanged or refunded in the original form of payment, ensuring a straightforward process for all customers.

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What Items Cannot Be Returned To Five Below?

While Five Below is accommodating with returns, there are some exceptions. Items that are non-returnable include clearance merchandise, perishable goods, and those marked as "Final Sale." It's important to review your items before leaving the store or finalizing your online purchase to ensure they meet your expectations.

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How Can You Return An Item To Five Below?

If you bought something from Five Below and you want to return it, here are the steps you need to follow:

  1. Check the receipt and make sure the item is eligible for return. You can only return items within 30 days of purchase and they must be in their original condition and packaging.
  2. Bring the item and the receipt to any Five Below store. You can find the nearest store on their website or app.
  3. Go to the customer service desk and explain why you want to return the item. They will scan your receipt and process your return.
  4. You can choose to get a refund or exchange the item for something else. If you paid with cash, you will get cash back. If you paid with a card, the refund will go back to your card.

How Long Do Five Below Refunds Take?

Once your return is received, the refund process begins. Although Five Below makes every effort to process refunds quickly, depending on your bank institution, it can take 2 - 10 business days for the credit to show up on your account. In the retail sector, this timetable is typical.

Can You Return An Item To Five Below Without The Box Or Original Package?

Items should be returned in their original packaging whenever possible. If the original packaging is not available, returns may still be possible, but it is at the store's discretion. Always keep the packaging until you are certain you will keep your item.

Does Five Below Accept Returns Without A Receipt?

A receipt is necessary for a refund to the original form of payment. Without a receipt, you may still be eligible for a store credit. It's a good practice to keep your receipts until you are confident you won't need to return your purchase.

Can You Return A Five Below Online Purchase To The Store?

Yes, online purchases can be returned to any Five Below store location. Bring your item with the online order confirmation email, and the store associates will assist you with your return.

How To Contact Five Below?

Should you have any questions or need assistance with a return, you can reach out to Five Below through their email at [email protected]. Their customer service team is dedicated to providing the support you need for a smooth return process.


In summary, the Five Below return policy is designed to be customer-centric, offering flexibility for returns and exchanges. By keeping your receipt and maintaining the item in its original condition and packaging, you can ensure a smooth return process. Whether you're making a return in-store or by mail, Five Below's policy is straightforward, with the aim of customer satisfaction. Keep these tips in mind, and your shopping experience at Five Below will be even more enjoyable.