When shopping at H&M, it's essential to know their return policy to ensure a smooth experience if you need to send anything back. Whether you've had second thoughts about a trendy top or those chic pants don't fit just right, H&M offers a straightforward return policy. With a generous 30-day window to decide if your purchase is a keeper, returning items is convenient with options to head in-store or use the online return portal. Let's dive into what you must know about H&M's return policy, from timelines to tips for easy returns.

What Is H&M's Return And Refund Policy?

H&M allows returns within 30 days of purchase, provided items are in resellable condition. This means the items shouldn't be damaged, soiled, washed, altered, or worn, and must have all labels and tags attached. Certain items like undergarments, swimwear (if the hygienic seal is broken), and beauty products (if opened) are non-returnable for hygiene reasons. There are also specific conditions for restricted items, final sale products, and designer collaborations. Furniture must be disassembled and returned in its original packaging. Refunds are issued to the original form of payment, and shipping costs are non-refundable. For store returns, bring your e-receipt and items within the 30-day period.

h&m box
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Does H&M Provide The Option For Exchanges?

Exchanges cannot be done online; however, in-store exchanges are possible within the United States (excluding Puerto Rico). If you want a different color or size, you'll need to return the original item and place a new order on hm.com. In-store exchanges after 30 days will be based on the current selling price, and the items must be of equal or greater value.

h&m store clothing

How Long Does It Typically Take To Receive A Refund From H&M?

For refunds, H&M asks customers to allow up to 14 days for the transaction to process after the return is received. If you paid by credit card, please allow up to two billing cycles for the credit to appear on your statement. Keep an eye on your email for return tracking and confirmation notifications during this period.

What Are The Steps To Return An Item To H&M?

To return an item via USPS, which costs $5.99 (free for H&M members), follow these steps:

  • Visit the Returns Web to start the return process.
  • Package your items securely.
  • Download or print the return label from the Returns Portal.
  • Drop off the package at any USPS location.

Remember, the return shipping fee is deducted from your refund unless you're an H&M Loyalty Member.

Is It Possible To Return An H&M Item Without A Receipt?

Without a receipt, H&M offers an in-store exchange only, and that too at the current selling price. Make sure the items are in good condition and exchanged for something of equal or greater value.

Can Used Items Be Returned To H&M?

Items that have been used, washed, or altered are not eligible for returns as they need to be in resellable condition with tags still attached.

h&m store front

Is It Acceptable To Return An H&M Item Without The Original Box Or Package?

For a successful return, furniture items must be disassembled and returned in their original packaging. Other items should include their original tags and packaging where possible.

Does H&M Accept Returns Without The Product Tag?

Items returned must have all original tags attached. If the product tag is removed, the item may not be eligible for return.

Can You Return A Gift To H&M?

Gift returns are possible, but they will be processed according to the method of payment used for the purchase or as an in-store exchange.

How Can I Contact H&M For Further Assistance?

If you need help with your return or have other inquiries, you can reach H&M at their customer service email [email protected].

The Wrap-up

Understanding H&M's return policy can save you time and hassle when shopping. Remember that while the process is designed to be customer-friendly, there are specific guidelines and timelines to follow. Keep your receipts and tags intact, and if you're unsure about a product, reach out to H&M's customer service for guidance. That way, you can shop with confidence, knowing that if your fashion finds don't work out, H&M's return policy has got you covered.