When shopping with Happy Mammoth, understanding their return policy is crucial to ensure a smooth customer experience. Their approach to returns and refunds reflects a commitment to quality and customer satisfaction, albeit with specific guidelines to uphold their health and safety standards. Whether you're a new patron or a frequent buyer, this article will guide you through the key aspects of Happy Mammoth's return policy, helping you navigate potential returns or refunds with ease.

What Is The Return And Refund Policy For Happy Mammoth?

Happy Mammoth stands by the quality of their products, offering a "Down-To-The-Last-Scoop" 60-Day Money-Back Guarantee for all their perishable goods. However, they cannot accept returns or offer refunds due to the perishable nature of their items once they have left the warehouse. This policy ensures that customers receive products that meet the highest quality and safety standards.

happy mammoth product

Does Happy Mammoth Offer Exchanges?

In cases where the wrong item is sent, Happy Mammoth is willing to facilitate an exchange as long as the goods are returned in their original, saleable condition. The company reserves the right to deny exchanges if items do not meet their return criteria.

girl assembling boxes retur...

How Long Does It Take To Get Refund From Happy Mammoth?

If eligible for a refund under the money-back guarantee, Happy Mammoth processes refunds promptly upon request, adhering to the conditions of their guarantee. The credit will be applied to your original mode of payment, though specific timelines can vary depending on your bank or credit card provider.

How Can You Return An Item To Happy Mammoth?

To return an item to Happy Mammoth, please follow these steps:

  • Check Eligibility: Ensure that your item is eligible for a return. Happy Mammoth generally does not accept returns for perishable goods due to product tampering and safety concerns.
  • Contact Customer Service: If your item is eligible for a return or you believe there is a special circumstance, contact Happy Mammoth's customer service at [email protected].
  • Describe the Issue: Clearly describe the issue with the product, whether it's damaged, incorrect, or any other concern that might warrant a return.
  • Await Instructions: Wait for instructions from the customer service team. They may provide a discretionary refund or offer an alternative solution.
  • Follow the Provided Steps: If a return is accepted, follow the steps provided by the customer service team carefully to ensure a smooth process.
  • Shipping: If instructed to return the product, use a reliable shipping service and keep the tracking information.
  • Refund Processing: Once the return is received and processed by Happy Mammoth, a refund will be issued to your original mode of payment if applicable.

Please note that Happy Mammoth has a specific policy for refunds and returns, especially concerning perishable goods, and they offer a "Down-To-The-Last-Scoop' 100% Risk-Free, 60-Day-Money-Back Guarantee" under certain conditions. It's important to review their refund policy thoroughly to understand the terms and conditions. If you have any doubts or need further clarification, reaching out to their customer service is the best course of action.

How Do You Cancel Happy Mammoth Subscription?

All subscription products come with a minimum 3 month subscription term. To cancel after this period, visit the 'manage your subscription' page. Early cancellation incurs a $49 fee.

Can I Return A Happy Mammoth Item Without A Receipt?

Returns typically require proof of purchase. Contact customer service for guidance on this matter.

Can You Return Used Items To Happy Mammoth?

Due to the nature of the products, used items cannot be returned. The 60-Day Money-Back Guarantee applies to the effectiveness of the product when used as directed.

Can You Return A Happy Mammoth Item Without The Original Box Or Package?

Items must be returned in their original condition for exchanges. Without the original packaging, exchanges may be denied.

How To Contact Happy Mammoth?

For any inquiries or concerns regarding returns, refunds, or subscriptions, reach out to Happy Mammoth's customer service via email at [email protected] or visit their website happymammoth.com for more information.


In summary, Happy Mammoth prioritizes product quality and customer health, leading to a return policy that is careful and specific. Remember, the 60-Day Money-Back Guarantee is your safety net for trying their products risk-free. For any concerns or queries, their customer service team is ready to assist. By keeping these tips in mind, you can shop with confidence, knowing you're covered by Happy Mammoth's dedicated support.