Planning a holiday can be just as stressful as it is exciting, especially when it comes to understanding cancellation policies. Lopesan Hotel Group offers a clear and fair cancellation policy, ensuring guests can manage their bookings with confidence. Whether you're a new or regular customer, knowing the Lopesan cancellation policy is essential for a worry-free travel experience.

What Is The Lopesan Hotel Group Cancellation Policy?

At Lopesan Hotel Group, you have the flexibility to cancel your reservation up to a certain point without incurring additional charges. Canceling is simple; you can use the "cancel" button in your confirmation email or if you're a registered customer, through your private area on the site using your credentials and reservation locator number. For direct assistance, Lopesan's Call Center is also at your disposal.

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Cancellations must be made before 6:00 PM the day before arrival to avoid charges. Missing this deadline means that the first night for each room reserved will be charged to the credit card provided at the time of booking.

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What Is The Lopesan Hotel Group Refund Policy?

Lopesan's refund policy is straightforward. If you cancel within the permitted timeframe, you won't face any charges. However, for non-refundable reservations paid online, no refund is possible once the card is charged. For hotels in Germany and Austria, specific terms apply, and cancellation fees can reach up to 90% of the service price if canceled late.

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How To Cancel Or Change Your Lopesan Hotel Group's Booking?

If you need to cancel or change your Lopesan Hotel Group's booking, you can follow these steps:

  1. Go to the official website of Lopesan Hotel Group and log in with your email and password.
  2. Click on "My bookings" and select the booking you want to cancel or change.
  3. Click on "Cancel booking" or "Change booking" and follow the instructions on the screen.
  4. You will receive a confirmation email with the details of your cancellation or change.
  5. If you have any questions or problems, you can contact the customer service by phone or email.

Please note that cancellation or change fees may apply depending on the conditions of your booking and the date of your arrival.

How Much Is Cancellation Fee On Lopesan Hotel Group?

The cancellation fee depends on the timing of your cancellation. Free cancellation is available if done by 6:00 PM the day before arrival. After this time, the first night's fee is charged. For specific rules in Germany and Austria, cancellation fees vary from 50% to 90% based on how close to the arrival date the cancellation occurs.

Can You Cancel A Non-Refundable Reservation On Lopesan Hotel Group?

Unfortunately, once a non-refundable reservation is paid for and the credit card is charged, it cannot be canceled or changed. This type of booking is labeled as "non-refundable" for a reason, and the payment is final.

How Long Does Lopesan Hotel Group Take To Refund Money?

If you're eligible for a refund, the Lopesan Hotel Group processes it promptly. However, the exact timeframe can vary based on your bank's policies and the method of payment initially used. Keep an eye on your account, but if there are delays, reaching out to customer service is advised.

How Do I Check My Refund Status On Lopesan Hotel Group?

To check on the status of a refund, contact the Lopesan Hotel Group Call Center or manage your booking through the private customer area. Ensure you have your reservation details handy for a swift inquiry.

How Do I Speak To A Manager At Lopesan Hotel Group?

If you need to escalate your concerns or inquiries, speaking to a manager at Lopesan Hotel Group is possible by contacting the Call Center. They will direct your call to the appropriate manager who can address your specific needs.


The Lopesan Cancellation Policy is designed to be both flexible and clear, providing peace of mind for travelers. Remember, the key to a smooth cancellation and potential refund is to act within the prescribed timelines. With this comprehensive guide, you're now equipped to handle your Lopesan bookings like a seasoned traveler.