Shopping at Lord & Taylor means indulging in a wide variety of high-quality apparel and accessories. But what happens if you're not entirely satisfied with your purchase? This policy ensures that if for any reason you're not delighted with your order, you have the option to return your items within a specified period. Let's dive into the details so you can shop with confidence and peace of mind.

lord and taylor return poli...

What Is The Return And Refund Policy For Lord & Taylor?

If your online purchase from Lord & Taylor doesn't meet your expectations, you can return most items within 30 days of the shipping date for a refund minus a return shipping cost of $9.95. This refund will be the full amount of the purchase price. However, for Special Occasion Apparel, you have a shorter window of 14 days from the shipping date to make a return. After these respective periods, sales are considered final. It's important to note that shipping and delivery fees are not refundable.

When returning items, they must be in new condition, unworn, unaltered, and undamaged, with all original tags and labels attached. Certain items like beauty products, hosiery, lingerie, swimwear, and jewelry have specific conditions for returns, which we will cover in the following sections.

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Does Lord & Taylor Offer Exchanges?

While the return policy is quite accommodating, there's no explicit mention of exchanges in the current policy. It's best to return the unwanted item for a refund and place a new order for the desired product.

How Long Does It Take To Get a Refund From Lord & Taylor?

After your return is received and inspected, the refund process will be initiated within approximately 7-10 business days. Keep in mind that it may take an additional billing cycle for the refund to appear on your credit card statement.

How Can You Return An Item To Lord & Taylor?

According to the Lord & Taylor website, you can return an item to them by following these steps:

  1. Find your order number. You can’t process a return without it.
  2. Go to this link to get your RMA number and return shipping label.
  3. Take photos of your original packing slip receipt and the items you are returning.
  4. Package everything up and return it according to the shipping label instructions.

You have 30 days from the order ship date to return your unwanted merchandise. After 30 days, all sales are final. Some products have additional rules or exceptions, so please check the website for more details. You will also be charged a return shipping fee of $9.95, which will be deducted from your refund. I hope this helps you with your return. 😊

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Can I Return A Lord & Taylor Item Without A Receipt?

Having your original order number is key when returning an item. However, if you've misplaced your receipt, you can still contact customer service at [email protected] for assistance.

Can You Return Used Items To Lord & Taylor?

All returns must be in new and unused condition. Used items are ineligible for return, adhering to the policy's requirement for items to be unworn and undamaged.

Can You Return A Lord & Taylor Item Without The Original Box Or Package?

Footwear and accessories must be returned with their original branded boxes and dust bags, if provided, and placed inside a protective outer box for shipping.

Does Lord & Taylor Accept Return Without Tag?

No, items must have all original tags and labels attached to be eligible for return. Products with tampered or removed return tags are considered non-returnable.

Can I Return A Gift To Lord & Taylor?

Yes, gift orders can be returned for merchandise credit to the gift recipient, provided all return requirements are met. This enables the recipient to choose something else from Lord & Taylor's range.

How To Contact Lord & Taylor?

For any inquiries or assistance with returns, you can reach out to Lord & Taylor via email at [email protected].


Lord & Taylor's return policy is designed to ensure customer satisfaction and a seamless shopping experience. Remember to keep your items in new condition with original tags and packaging, initiate returns within the set timelines, and reach out to their customer service team for any assistance. With the right approach, returning items to Lord & Taylor can be straightforward and worry-free.