Shopping at Mytheresa brings a luxury experience right to your door, but what happens if you need to make a return? Understanding the Mytheresa return policy ensures a hassle-free process to exchange or refund an item that didn't quite meet your expectations. This policy is designed to be straightforward, though there are a few key points you'll want to keep in mind to ensure a smooth experience.

What Is The Return And Refund Policy For Mytheresa?

Mytheresa offers a generous 30-day return window for items that are in their original condition, unworn, unwashed, and with all tags attached. Customized items, items from the LIFE category, and final sale items are not eligible for return or exchange. If you wish to return an item, follow the provided instructions to ship back with the same carrier that delivered your order. Once Mytheresa receives the returned item, they will process your refund to the original payment method or offer store credit if preferred.

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Does Mytheresa Offer Exchanges?

Exchanges at Mytheresa are possible for different sizes of the same item, provided they are returned in their original condition. Keep in mind, exchanges can only be made once, and just like returns, must be shipped using the same service as the original delivery. Products from the LIFE category are not eligible for exchange.

How Long Does It Take To Get a Refund From Mytheresa?

Once Mytheresa receives your return, the refund process is initiated. The time it takes for the refund to reflect in your account varies depending on your bank's processing times but is typically completed within a few business days.

How Can You Return An Item To Mytheresa?

  • Access the returns portal and select the items for return.
  • Complete the necessary steps to generate and print the return label.
  • Package items in original packaging with all tags attached.
  • Schedule a pickup or drop-off using the provided Waybill number.

Can I Return A Mytheresa Item Without A Receipt?

Mytheresa requires proof of purchase for returns, but the original receipt is not necessary as long as you can provide order details from your account.

Can You Return Used Items To Mytheresa?

All returned items must be in new and original condition. Mytheresa does not accept returns for items that have been used, worn, or altered.

Can You Return A Mytheresa Item Without The Original Box Or Package?

Items should be returned in their original packaging, including boxes and dust bags, to ensure they are protected during transit.

Does Mytheresa Accept Returns Without Tag?

Items must have all original tags attached for the return to be accepted by Mytheresa.

Can I Return A Gift To Mytheresa?

Gifts can be returned following the same return policy guidelines. The refund will be issued to the original payment method or as store credit to the gift recipient's Mytheresa account.

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How To Contact Mytheresa?

If you have any questions or need assistance with your return, you can contact Mytheresa via email at [email protected].


Mytheresa's return policy is designed to ensure a luxury shopping experience even when a return is necessary. Remember to act within the 30-day return window, keep items in their original condition, and follow the step-by-step instructions for your return or exchange. With this information in mind, you can shop with confidence knowing that Mytheresa has a customer-friendly return process.