Shopping online can be convenient, but sometimes items don’t work out. Understanding the return policy of your favorite retailers, like Nordstrom Rack, is essential for a hassle-free shopping experience. Whether you’re a first-time shopper or a regular customer, this article will provide you with all the necessary information about the Nordstrom Rack return policy, ensuring your returns are as smooth as possible.

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What Is The Nordstrom Rack Return And Refund Policy?

Nordstrom Rack offers a customer-friendly return and refund policy. Items including apparel, footwear, home, and accessories can be returned unless marked as Final Sale or Non-Returnable. Products must be returned in their original packaging and condition. While beauty items are generally final sale, the return policy for other items is quite accommodating. If you bring items back to a store, expect a refund within 3–5 business days. For mail returns, allow 10-14 business days for processing plus another 3–5 business days for the refund to appear on your credit card.

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Does Nordstrom Rack Offer Exchanges?

Currently, Nordstrom Rack does not offer direct exchanges. If you need a different size or color, the best approach is to return the original item and make a new purchase for the item you want.

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How Can You Return An Item To Nordstrom Rack?

Here are the steps to return an item to Nordstrom Rack:

  • If you bought the item online, go to the blank returns section of the Nordstrom Rack website and enter your order number and ZIP or postal code. Submit a return request and print the prepaid shipping label that the store will email to you. Ship your items with the prepaid return label.
  • If you bought the item in store, you can bring it to any Nordstrom Rack, Nordstrom or Nordstrom Local store with your receipt or invoice. Go to any register for assistance and you will receive a refund in 3-5 business days.
  • If you want to exchange an item, you can either return the original item and place a new order online, or bring the item to a store and ask for an exchange if the item is in stock.

Can You Return Items From Nordstrom Rack Anniversary Sale?

Yes, items purchased during the Anniversary Sale can be returned following the standard return policy, provided they are not marked as Final Sale.

Will Nordstrom Rack Return Without Tags?

For a full refund, items should be returned with original tags attached. However, Nordstrom Rack may accept returns without tags at their discretion.

Can I Return A Nordstrom Rack Item Without A Receipt?

If you’ve misplaced your receipt, you can still attempt to return your item. Nordstrom Rack may be able to look up your order if you have the original form of payment.

Can You Return Used Items To Nordstrom Rack?

Items must be unworn, unaltered, and undamaged to be eligible for a return. Used items typically do not qualify for a return.

Can You Return A Nordstrom Rack Item Without The Original Box Or Package?

Original packaging is required for a return. This includes hangers, hang tags, dust bags, eyewear cases, shoe boxes, and gift boxes.

How To Contact Nordstrom Rack

For further assistance with returns or other inquiries, contact Nordstrom Rack Customer Care at [email protected].

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To ensure a smooth return process with Nordstrom Rack, keep your items in their original condition with packaging and tags intact, understand the timelines for store and mailed returns, and note the potential cost for using prepaid shipping labels. By following these guidelines, you can navigate the Nordstrom Rack return policy with ease and confidence.

  • Refunds within 3–5 business days for in-store returns.
  • Refunds within 3–5 business days after a 10-14 business day processing period for mail returns.
  • A shipping charge of $9.95 per prepaid shipping label for mail returns.