When it comes to managing your keys and everyday carry items, Orbitkey stands out with its innovative organizational solutions. But what happens if you need to return an Orbitkey product? Understanding the ins and outs of the Orbitkey return policy is crucial to ensure a smooth and stress-free process. This article will guide you through everything you need to know about returning products to Orbitkey, from eligibility to the fine details of exchanges and refunds.

What Is The Return And Refund Policy For Orbitkey?

The Orbitkey return policy allows customers to return unused products within 30 days of the original purchase date. Items must be in a re-sellable condition, packed in their original packaging, with all accessories and documentation included. Personalized items with monogramming are not eligible for returns due to their customized nature. If you encounter any issues with your product, Orbitkey offers a two-year warranty to address any quality concerns.

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Does Orbitkey Offer Exchanges?

If you've had a change of heart or made an error with your purchase, Orbitkey permits exchanges within 30 days of the purchase date. However, the company cannot alter an existing order, so you'll need to return the initial item and make a new purchase. Orbitkey simplifies the process by providing prepaid return shipping labels to customers in Australia and the US & Canada at a nominal fee which will be deducted from your refund.

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How Long Does It Take To Get Refund From Orbitkey?

Upon receiving your returned item, Orbitkey processes refund requests which can take anywhere between 10 to 30 days. Refunds cover the cost of the product, excluding any shipping fees, and return postage costs where applicable. Please be patient as Orbitkey ensures the returned item meets their conditions before issuing a refund.

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How Can You Return An Item To Orbitkey?

To return an item to Orbitkey, you can follow these steps:

  • Check that your purchase is within the 30-day return window from the original date of purchase.
  • Ensure that the item is in its original condition and packaging.
  • Visit the Orbitkey Help Centre for detailed instructions on how to proceed with the return.
  • If needed, contact Orbitkey's customer service at [email protected] for assistance.
  • Be aware that all Orbitkey products are covered by a 24-month manufacturing warranty.

For more information, you can visit Orbitkey's return policy page.

Can I Return An Orbitkey Item Without A Receipt?

For a successful return, you must provide your order ID/proof of purchase and the product batch code. Without this information, Orbitkey may not be able to validate and process your return request.

Can You Return Used Items To Orbitkey?

Orbitkey only accepts returns for unused items. Products that show signs of wear or use do not qualify for a refund or exchange as they are not considered re-sellable.

Can You Return An Orbitkey Item Without The Original Box Or Package?

All returns must include the original box or package. This ensures that the item is protected during transit and remains in a condition that can be resold.

How To Contact Orbitkey?

For any inquiries or assistance with returns, you can contact Orbitkey's customer support team via email at [email protected]. They are committed to helping customers with any concerns or questions regarding the return process.


In summary, the Orbitkey return policy is designed to be straightforward, prioritizing customer satisfaction while ensuring products can be returned to inventory. Remember to keep items unused and in their original packaging, and reach out to Orbitkey's support within 30 days if you need to make a return or exchange. If your product has quality issues, rest assured that Orbitkey has you covered with their two-year warranty. Always retain your receipt and the product's batch code, as these are necessary for processing your return. By following these tips, you can expect a smooth and efficient return experience with Orbitkey.