Outdoor Voices Return Policy: Tips To Keep in Mind

Shopping for activewear at Outdoor Voices is meant to be simple and fun—and that extends to their return and exchange process. Whether you're a first-time customer or a longtime fan, it’s good to know how the brand handles returns, exchanges, and refunds. With a 45-day return window, fair shipping policies, and easy online returns, Outdoor Voices offers a straightforward experience designed to keep you moving, even if you need to send something back.

From what qualifies for a return to how long your refund might take, here's everything you need to know about the Outdoor Voices return policy.

What Is The Return And Refund Policy For Outdoor Voices?

Outdoor Voices accepts returns on eligible items within 45 days of purchase. Items must be unworn, unwashed, and undamaged, with original tags and proof of purchase. Returns are only accepted for purchases made through their official website.

Final sale items are not eligible for return or exchange. If you're returning an item, a $6 return shipping fee will be deducted from your refund. However, this fee doesn’t apply to even exchanges, which are free.

For orders shipped to Canada, returns are allowed with a $25 flat return fee, and unfortunately, exchanges are not permitted. Any duties or taxes paid at the time of purchase will not be refunded.

Refunds are issued to the original payment method, and each return is reviewed by their team to confirm eligibility.

Does Outdoor Voices Offer Exchanges?

Yes, Outdoor Voices offers even exchanges for the same item in a different color or size. Exchanges are free of charge and can only be made once per item.

Exchanges are dependent on item availability and are processed once the original item is marked as “In Transit” by the carrier. If you're considering an exchange, it's best to return the original item quickly to ensure your preferred size or color doesn’t sell out.

Canadian orders are not eligible for exchanges.

How Long Does It Take To Get Refund From Outdoor Voices?

Outdoor Voices processes refunds within 7–14 days from the moment your return starts its journey back. The return shipping process may take up to 5 business days, and once the item is received, an additional 3–4 days are needed for processing.

Once approved, the refund will be sent to the original form of payment. Exchange orders are triggered once your return is marked as “In Transit” by the carrier, so the faster you ship, the faster things move.

How Can You Return An Item To Outdoor Voices?

Returning an item is easy and all done online. Just follow these steps:

• Visit returns.outdoorvoices.com
• Enter your order number and either the shipping zip code or email used at checkout
• Select the item(s) you wish to return or exchange
• Print your return shipping label
• Drop off your package as soon as possible

If you’re exchanging, your new item will be shipped once the return is on its way.

For gift returns, there's a specific link labeled “Start gift return here” on the return portal.

Can I Return An Outdoor Voices Item Without A Receipt?

A proof of purchase is required to complete a return or exchange. This usually means your order number or email confirmation. Without it, returns cannot be processed. Returns are only accepted from purchases made on the official website, not from third-party retailers.

Can You Return Used Items To Outdoor Voices?

Outdoor Voices only accepts items that are unworn and unwashed. Their team personally inspects returns to determine if the product is eligible. Used items that show signs of wear or damage will not qualify for a return or exchange.

However, if your item is defective or fails due to a material or manufacturing error, you may be eligible for a warranty solution. These cases are reviewed individually and only apply to purchases from Outdoor Voices’ website or former retail locations.

Can You Return An Outdoor Voices Item Without The Original Box Or Package?

While the original packaging isn’t required, returned items must have the original tags attached and be in new condition. As long as the product itself meets these conditions, lacking the box or bag shouldn't prevent your return from being accepted.

How To Contact Outdoor Voices?

For help with returns, exchanges, or order changes, you can reach the Outdoor Voices team via email. If your request is time-sensitive, especially for cancellations or edits, include the phrase “urgent help” in the subject line.

• Email: [email protected]

Include your order number and the specific issue to receive prompt assistance.

Conclusion

Outdoor Voices has designed its return policy to be both fair and user-friendly. With a 45-day return window, free exchanges, and simple online processing, they aim to keep the shopping experience smooth. Just remember to keep items unworn and in their original condition, and start your return as soon as possible if needed.

Whether you're testing a new fit or adjusting your color choice, the return policy at Outdoor Voices gives you the flexibility to shop with confidence and stay focused on Doing Things.