Planet Of The Vapes Return Policy Explained

Planet Of The Vapes is committed to keeping customers happy by offering a return and refund policy that makes shopping stress-free. Whether you’re new to vaping or have been at it for years, their easy-to-follow rules help ensure your purchase goes smoothly. This post breaks down Planet Of The Vapes' approach to returns, refunds, warranty coverage, exchange options, and how to get in touch with their support team.

What Is The Planet Of The Vapes' Return And Refund Policy?

Planet Of The Vapes offers different return options depending on where you live.

U.S. customers enjoy a 14-day return window, even for vaporizers that have been used. You can ask for an exchange, a full refund, or store credit within two weeks of receiving your order. However, items must be completely clean and free of any residue. Vaporizers returned in poor condition won’t be accepted. If you're requesting a refund, $10 will be deducted for shipping and another $10 for restocking. Exchanges and store credits, on the other hand, include free return shipping.

International customers can only return new and unopened items. If you live outside the U.S., you must start the return process within 30 days of delivery. They’ll refund the item’s price, but won’t cover the original shipping costs or the return shipping, and a $10 restocking fee will apply. Refunds are only issued once the product arrives at their Service Center.

What Is Planet of the Vapes' Warranty Policy?

All vaporizers come with a manufacturer-backed warranty that begins on the date of delivery. Planet Of The Vapes personally handles the warranty process for several brands, including Boundless, Arizer, DynaVap, Firefly, Focus Vape, Flowermate, XMAX, and their own Planet of the Vapes devices.

If your unit falls under these brands, many problems can be solved by going through troubleshooting steps with their vape experts—no need to mail the unit in. For brands like XMAX, Flowermate, Focus Vape, and Boundless, you may even get a replacement without returning the device. Just send them a video showing the issue, along with your device’s serial number.

For other brands like Tinymight, Ditanium, DaVinci, PAX, Storz & Bickel, Tafée, and EpicVape, you’ll need to contact the brand directly for service. Planet Of The Vapes will gladly provide a copy of your invoice to help you get started.

Keep in mind: Warranties only cover manufacturing issues—not accidents, misuse, or drops. If you're in the U.S., Planet Of The Vapes pays for shipping both ways if your claim is valid. They don’t fix products, but they’ll send a replacement for vaporizers or chargers that are defective.

Does Planet Of The Vapes Offer Exchanges?

Yes, they do—especially for U.S. customers. If you're not happy with your purchase, you can exchange it for something else within 14 days. This gives you the chance to test your vaporizer and see if it fits your needs. If it doesn’t, you’re free to switch it out.

You can use this exchange option up to two times, as long as your product isn’t defective. If the issue is a faulty device, that doesn’t count toward the limit. Planet Of The Vapes also covers return shipping costs for exchanges, making the process smooth and affordable. They also encourage you to talk to one of their vape experts to help you pick the right replacement.

How Can You Return An Item To Planet Of The Vapes?

Returning a product is simple—you just need to submit a request online. There’s a return button on their website that lets you select the item you want to send back.

To complete the request, you’ll need:

• Your order number
• The email address used for the purchase
• The serial number of your vaporizer (they can help you find it if needed)
• A photo of the issue if your product is defective
• A photo of the wrong item, if that's the reason for the return
• A brief explanation of why you’re returning the item

Their team usually replies within 24 hours, and you’ll get step-by-step instructions via email (from [email protected]) to complete the return.

Can You Return Used Items To Planet Of The Vapes?

If you live in the U.S., yes—you can even return used vaporizers as part of their 14-day guarantee. If your device isn’t the right fit, just send it back for a refund, exchange, or store credit.

This is because they believe that trying the device is the best way to know if it's right for you. Just make sure it’s thoroughly cleaned before returning it—dirty devices won’t be accepted.

There’s one special case: the POTV Lobo vaporizer. It comes with a 100-day return period, and you can get a full refund at no cost, even if it’s used (this does not apply to refurbished units). For customers outside the U.S., returns are only accepted if the items are unopened and unused.

How Long Does It Take To Process A Return Or Refund?

Once you submit your return request, the team usually responds within 24 hours. After it's approved, you’ll receive emails from [email protected] explaining the next steps.

Refunds may take a bit longer to appear in your account, depending on your bank or payment provider. If you’re in the U.S., $10 will be deducted for shipping and $10 for restocking. For international returns, a $10 restocking fee applies, and original shipping costs are not refunded. Refunds are only issued after the returned item arrives at their Service Center.

Can I Return A Planet Of The Vapes Item Without A Receipt?

The site doesn’t mention a “receipt,” but they do require your order number for all returns. It’s listed as the first piece of information you need when starting a return.

So, no—you probably can’t return anything without your order number, since it confirms you bought the item directly from them and helps apply the correct policies.

If you’ve lost your order number, contact customer support, and they may be able to help you recover it.

How Can I Contact Planet Of The Vapes' Customer Service?

Planet Of The Vapes makes it easy to reach out. For most issues, including questions about orders, returns, and warranties, just send an email to [email protected].

You can also call them directly at 510-274-5588. If you need more technical help or guidance on your device, they have special buttons on their website that connect you to vape experts for one-on-one support.

Whether you’re shopping for a new device or dealing with an issue, their team is available and ready to help.

The Bottom Line

Planet Of The Vapes stands out for its customer-first attitude, shown clearly through their refund and warranty policies. U.S. shoppers benefit from a generous 14-day return policy, even for used products. International customers have a clear 30-day window to return new items.

With easy-to-follow instructions, warranty assistance, and responsive support, Planet Of The Vapes works hard to give customers a worry-free experience from start to finish.