Are you considering a return or exchange with SpotOn Fence? Understanding the SpotOn return policy is crucial for a smooth and hassle-free experience. Whether you're a new customer or a regular shopper, this guide will ensure you're well-informed about their policies on refunds and exchanges. Let’s dive into the specifics to ensure you know exactly what to expect when returning a SpotOn product.

What Is The Return And Refund Policy For SpotOn?

SpotOn offers a 90-Day Satisfaction Guarantee for items purchased directly from their website. If you are not satisfied with your purchase, you can request a return within 90 days from the date of shipment. SpotOn is committed to customer satisfaction and even extends the possibility of a return period extension upon request. Their dedicated support team will work with you to resolve any issues, offering training and troubleshooting assistance.

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Does SpotOn Offer Exchanges?

Yes, SpotOn provides exchanges for like-new products within 90 days from the date of shipment. They understand that sometimes a different size or adjustment is needed, and they are flexible in offering strap size changes to ensure the best fit for your system. Returns and exchanges must adhere to their condition guidelines to be eligible.

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How Long Does It Take To Get Refund From SpotOn?

After your return is received and inspected, SpotOn processes refunds within 10 BUSINESS DAYS. Please be aware that it may take an additional 10 business days for your bank to credit the funds to your account. Patience is key, as the entire process can take some time to complete.

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How Can You Return An Item To SpotOn?

To return an item to SpotOn, you can follow these steps:

  • Submit a RETURN REQUEST within 45 days of purchase to receive a Return Merchandise Authorization (RMA) number.
  • Pack the product in the original packaging, including all accessories and contents that came with the product to avoid a restocking fee.
  • If the transaction was made in the last 100 days, you can process a refund directly from the SpotOn Terminal or Dashboard.
  • For transactions older than 100 days, please contact SpotOn customer service for assistance.
  • Email receipts will be sent from [email protected], with the subject line "Refund receipt from {Location Name} for order {order number}".

Please note that refunding to a different payment method than originally used is not supported. For more detailed instructions, you can visit the SpotOn Knowledge Base.

Can I Return A SpotOn Item Without A Receipt?

Returns must be accompanied by proof of purchase from If you bought your product through a retail partner, you would need to process your return through them instead.

Can You Return Used Items To SpotOn?

SpotOn accepts returns of used items as long as they exhibit only normal wear and tear. Products must be fully intact and undamaged to qualify for a refund.

Can You Return A SpotOn Item Without The Original Box Or Package?

If you don't have the original packaging or if components are missing, SpotOn may charge a $50 restocking fee. It's best to keep the entire package intact for a hassle-free return experience.

Can I Return A Gift To SpotOn?

Gift returns are treated like any other return, provided you have proof of purchase and adhere to the return policy terms. If you received a SpotOn product as a gift, you might need to coordinate with the gift giver for return details.

How To Contact SpotOn?

If you have questions or need assistance with a return or exchange, you can reach out to SpotOn’s support team via email at [email protected] or call them at 603-488-1504. Their customer service is ready to help you through every step of the process.


In summary, SpotOn Fence's return policy is designed with customer satisfaction in mind. With a generous 90-day return window and a helpful support team standing by, customers can feel confident in their purchases. Remember to keep your product in good condition and reach out promptly if you need to make a return or exchange. By keeping these tips in mind, you can navigate the return process smoothly and with minimal fuss.