Tommy Bahama Return Policy: Tips To Keep in Mind

Tommy Bahama is known for its laid-back, resort-inspired fashion and home goods. But even with top-quality items, returns can sometimes be necessary. Whether you’ve changed your mind or received a defective item, knowing the details of Tommy Bahama’s return and refund policy can save you time and stress. Below, we break down everything you need to know to make your return or exchange experience as smooth as possible.

What Is The Return And Refund Policy For Tommy Bahama?

Tommy Bahama accepts returns of unworn, unwashed, or defective merchandise within 45 days of purchase. This applies to purchases made on or after April 1, 2025. For purchases made before that date, a 90-day return window still applies. Items must be returned in original condition with tags attached. Swimwear must also have the hygienic liner intact.

Returns using the prepaid shipping label are free within the U.S. and Canada. However, original shipping and handling fees are non-refundable. Refunds are issued in the original payment method or as store credit, depending on the return conditions.

Does Tommy Bahama Offer Exchanges?

Yes. Exchanges can be made in-store for a fast and convenient experience. If you prefer an exchange by mail, you’ll need to return the item first and then place a new order. Contact Guest Services if you need assistance with exchanges or return labels for special items like oversized packages or gifts.

How Long Does It Take To Get Refund From Tommy Bahama?

Once your return is received at their facility, it may take up to 7 business days to process your refund. You’ll receive a confirmation email once your refund has been processed. Allow additional time for your bank to reflect the credit on your statement.

How Can You Return An Item To Tommy Bahama?

You can return items in two ways:

1. By Mail:

• Log in to your account and go to Order History to print or email your return label.
• If you don’t have an account, use the Order Status page with your order number and ZIP code.
• Affix the prepaid label and drop off the package at any FedEx, USPS office, or with a postal carrier.

2. In Store:

• Bring your item with the original receipt or order confirmation.
• Staff will assist with an instant return or exchange.

Can I Return A Tommy Bahama Item Without A Receipt?

Returns without a receipt are generally not accepted for refunds. However, if you purchased online, you can retrieve your order details through your account or the order lookup page. In-store returns require the original sales receipt, especially for price adjustments or promotional offers.

Can You Return Used Items To Tommy Bahama?

Generally, used items cannot be returned unless they are defective due to manufacturing issues. Items must be in original condition, unworn, and unwashed. Worn products may only be accepted if the return is due to a clear defect.

Can You Return A Tommy Bahama Item Without The Original Box Or Package?

While it’s ideal to return items in their original packaging, it's not always mandatory. The condition of the product is more important. Tags must be attached, and for swimwear, the hygienic liner must be intact. Returns without original packaging may still be accepted if the item is clearly unused and in sellable condition.

How To Contact Tommy Bahama?

If you need help with returns, exchanges, or tracking, reach out to Tommy Bahama’s Guest Services:

• Phone: 1‑866‑986‑8282
• Website: tommybahama.com
• For return label assistance, call and follow prompts for returns, or leave a message with your order details.

Conclusion

Tommy Bahama offers a fair and straightforward return policy with a generous 45-day window for most purchases. Returns are free with a prepaid label in the U.S. and Canada, and refunds are processed promptly once your item arrives at their facility. Whether you’re seeking a full refund or an exchange, Tommy Bahama’s policy is customer-friendly, making the return experience relaxed—just like their clothing. Overall, their policy scores a 4 out of 5 for its flexibility and ease.