Travelocity Cancellation Policy: Tips To Keep in Mind

Organizing a trip is thrilling, but plans don’t always go as expected. Whether due to unforeseen circumstances or a simple change of preference, knowing how to cancel or adjust your Travelocity bookings can help you avoid hassle and extra costs. Travelocity provides a flexible cancellation policy for various services, including flights, hotels, and vacation packages. However, specific terms depend on the type of reservation and the policies of the travel providers involved. Here’s a guide to Travelocity’s cancellation and refund procedures.

What Is Travelocity's Official Cancellation Policy?

Travelocity allows travelers to cancel many bookings directly online. You can do this by going to the "Trips" section of your account, selecting the reservation, and clicking "Change or cancel." You’ll see the applicable policies, restrictions, and any fees before confirming the cancellation. In many cases, you’ll also receive a detailed refund summary.

However, not all bookings are eligible for online cancellation. If your trip is too close to the check-in time or marked as non-refundable, you’ll need to contact customer service. Keep in mind that hotels or other providers may still charge cancellation fees, depending on their specific rules.

How Can I Cancel a Reservation Made Through Travelocity?

To cancel a reservation, follow these steps:

• Log into your Travelocity account and go to the “Trips” section.
• Choose the reservation you want to cancel.
• Select “Change or cancel” and follow the on-screen instructions.

For flight cancellations, head to “Manage Booking” and look for cancellation options. If the option isn’t available, you may be dealing with a non-refundable booking or a reservation too close to the departure date. In those cases, contacting Travelocity directly or reaching out to the airline might be necessary.

Does Travelocity Charge Any Fees for Reservation Changes or Cancellations?

Cancellation fees vary depending on the provider and timing:

Provider	Description
Flights	Some bookings canceled within 24 hours may qualify for a full refund. For non-refundable fares, you might receive a credit voucher instead.
Hotels	Canceling before the hotel's deadline typically means a full refund. Late cancellations or non-refundable rooms usually result in no refund.
Vacation packages	You may incur fees from the hotel, airline, or rental agency.
Cars and cruises	Fees depend on the specific provider’s policy. For prepaid rentals, you generally need to cancel at least six hours before pickup.

Also, if you used OneKeyCash, cancellation fees will be deducted from that balance first.

What Are the Refund Policies for Travelocity Reservations?

Travelocity offers several types of refunds, depending on your booking:

• Full refunds for eligible cancellations made within a provider’s refund window.
• Partial refunds or credit vouchers for non-refundable bookings, if allowed.
• No refund for bookings that fall outside of cancellation terms.

Refunds are generally returned to your original payment method. If a third-party provider (like an airline or hotel) issued the charge, they will process the refund directly.

How Long Does It Take to Receive a Refund from Travelocity?

The refund process can take up to 24 hours for Travelocity to initiate. Once processed, your bank or payment service provider may take:

• Up to 7 business days to post the credit.
• Up to 2 billing cycles to reflect it on your statement.

You’ll receive an email confirmation with refund details. You can also track your refund by clicking “Chat now” on Travelocity’s site and speaking with the Virtual Agent.

Can You Exchange or Rebook a Reservation on Travelocity?

Yes, many reservations can be rebooked or exchanged depending on the provider’s policy. For flights, you may receive a travel credit if you cancel a non-refundable ticket, which can then be applied to a new booking. Just make sure to check for any fare differences or additional fees.

In cases where you booked separate tickets (for example, roundtrip flights with two one-way fares), you’ll need to cancel and rebook each segment individually — sometimes with the airline directly.

How to Change Your Travelocity Reservation Without Cancelling It?

Instead of canceling, you can often modify your reservation:

• Flights: Go to “Manage Booking” and look for the option to change flights.
• Hotels and packages: Some hotels allow date changes without penalties, but this depends on availability and policy.
• Car rentals and cruises: Contact the provider or Travelocity directly for change options.

Be aware that modifications may still involve fees or price differences.

What Happens If Your Travelocity Booking Is Cancelled by the Hotel or Host?

If your booking is cancelled by the hotel or service provider, you’re typically entitled to a full refund. Travelocity will notify you via email and help coordinate your refund. In some cases, you may also be given alternative options for rebooking or rescheduling.

It’s important to check your credit card statement afterward to ensure you weren’t charged, especially if the hotel processed a deposit. If you notice any charges, contact the hotel directly for resolution.

How Do I Contact Travelocity Customer Service for Support?

If you need assistance with cancellations, refunds, or changes, you can reach Travelocity’s customer service through:

• Phone: 1-855-201-7800 or 1-417-520-5312
• Online chat: Click “Chat now” on the Travelocity website for help from a Virtual Agent.
• Email or help center: Visit the support section of their website for specific inquiries.

Support is available to help guide you through the cancellation process or resolve any refund issues.

Conclusion

Canceling or changing a reservation on Travelocity is relatively straightforward, as long as you pay attention to deadlines and booking conditions. Whether you're canceling a flight, hotel, or entire vacation package, always review the terms before confirming. Refunds are typically processed quickly, but some may require contacting providers directly. When in doubt, Travelocity’s support team is ready to help you through any cancellation or refund concerns, making your travel planning experience as smooth as possible.