If you're considering canceling your WeightWatchers subscription or wondering about the refund policy, you've come to the right place. Understanding the nuances of the WeightWatchers refund and cancellation policy is crucial to ensure a smooth process. This article provides an in-depth look at how you can cancel your subscription and what to expect in terms of refunds, making it easier for both new and existing members to navigate their options.

What Is The Cancellation And Refund Policy For Weight Watchers?

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The WeightWatchers refund and cancellation policy applies to all Core, Premium, and Personal Coaching plans but excludes At Work plans. Generally, monthly subscriptions are non-refundable for the current month, and pre-paid plans are non-refundable during the committed plan period. Special refund circumstances, such as medical conditions or pregnancy, may allow for pro-rata refunds based on unused subscription months.

How Long Does It Take To Get Refund From Weight Watchers?

Once eligible for a refund, WeightWatchers typically processes the refund within 21 days of receiving your request. Refunds are issued via EFT or returned to your nominated credit card. Note that WW does not offer cheque refunds under any circumstances.

How Do I Cancel My WeightWatchers Membership?

To cancel your WeightWatchers membership, choose one of the following methods:

  • Call the WeightWatchers Customer Service Team at 1800 958 288 (Australia) or 0800 009 009 (New Zealand).
  • Reach out via chat on the WeightWatchers website or WeightWatchers App.

Please ensure you have your name, contact information, and reason for cancellation ready. Note that cancellations cannot be processed at Workshop locations or via email.

Can I Cancel WeightWatchers Without Penalty?

If you are on a month-to-month plan, your cancellation will take effect at the end of your current subscription month. For pre-paid plans, you can cancel but will not receive a refund unless you fall under special refund circumstances. If you are under a subscription commitment but have not paid in full, you will be charged the applicable monthly fee for all committed months.

Can You Cancel WeightWatchers After Free Trial?

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Yes, you can cancel WeightWatchers after a free trial. However, if you received any free premium items or discounts during your plan, you will need to pay for these items. The amount of your eligible refund will be reduced to account for these benefits.

What Happens If I Cancel My WeightWatchers Direct Debit?

If you cancel your direct debit without officially canceling your subscription through WeightWatchers, you may still be liable for the remaining fees. To avoid any penalties, make sure to follow the official cancellation process by contacting customer service or using the WeightWatchers App.

How To Contact Weight Watchers?

For any inquiries or to initiate a cancellation, you can contact WeightWatchers by:

  • Calling 1800 958 288 for Australian members.
  • Calling 0800 009 009 for New Zealand members.
  • Emailing [email protected] for general inquiries (note: cancellations cannot be processed via email).

Additionally, you can use the chat feature on the website or WeightWatchers App for immediate assistance.

Summing It Up

Canceling your WeightWatchers subscription and understanding their refund policy doesn't have to be complicated. By following the outlined steps and keeping key points in mind, you can ensure a hassle-free process. Whether you're looking to cancel due to special circumstances or just want to end your subscription, WeightWatchers provides multiple options to accommodate your needs.