Asics is known for providing high-quality athletic shoes and apparel, but even the best of products might not meet every customer's expectations. If you find yourself with an Asics purchase that isn't quite right, understanding their return policy can help ensure a smooth and hassle-free experience. Whether you bought your items online or from a retail store, Asics offers a generous 90-day return window, with specific conditions for eligibility that ensure the products remain in their original state. With a keen focus on customer satisfaction, Asics has set out clear guidelines to help you navigate the return process successfully.

What Is The Return And Refund Policy For Asics?

Asics’s return policy is designed to be straightforward and customer-friendly. As long as your merchandise meets the criteria for a return, you can initiate the process within 90 calendar days of the original purchase date. To be eligible for a return and refund, items must be in their original condition, with all tags attached, unworn, unwashed, and unaltered. Moreover, they must be returned in the original packaging, including the shoe box for footwear, with all accessories intact. A restocking fee of $4.99 will be applied to mailed returns, while in-store returns are exempt from this fee. Refunds will be credited to the original payment method, excluding any shipping costs.

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Does Asics Do Free Exchanges?

Exchanges at Asics are somewhat limited. While you cannot exchange merchandise online, you can visit an Asics store for in-person exchanges. If the new item is cheaper than the original purchase, you'll receive the difference on an Asics gift card. Conversely, if the new item is more expensive, you'll be responsible for paying the difference.

Can You Return Asics Online To Store?

Yes, purchases made online or at an Asics retail store can be returned to any Asics store in the U.S. Make sure to bring your proof of purchase, such as the order confirmation or email, for a hassle-free return process.


How Can You Return An Item To Asics?

To return an item, you can either use Asics's online return process or send the items back manually. For the online process, you'll need your order confirmation number to print a return shipping label. If you opt to ship the items back yourself, make sure to use a trackable service and include your order number in the package for identification. Returns should be mailed to:

ASICS Ecommerce Returns
549 Wingo Road
Byhalia, MS 38611

You are responsible for shipping costs when using your own method. Once your return is received and processed, expect to see the refund on your statement within 7-10 days.

Can I Return A Asics Item Without A Receipt?

Proof of purchase is required for a return. This can be the original receipt or your order email from Asics. Without this evidence, you may not be able to process your return.

Can You Return Used Items To Asics?

All items must be in original, unworn condition to be eligible for a return. Used items will not be accepted.

Can You Return An Asics Item Without The Original Box Or Package?

Original packaging is a must for returning your Asics products. This includes the shoe box for footwear, which needs to be intact and undamaged.

Can I Return A Gift To Asics?

Gift recipients can return items to an Asics store in exchange for a gift card reflecting the original purchase price. Refunds for gifts will be issued to the original purchaser's method of payment.

How To Contact Asics

For any questions or assistance with your return, you can reach Asics Customer Care 24/7 via email at [email protected] or by calling (855)-233-3120.

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Final Thoughts

In summary, Asics's return policy is designed with customer satisfaction in mind, offering a generous 90-day timeframe for returns and exchanges. The key to a successful return is to keep your items in their original condition and packaging and to have proof of purchase handy. Remember that while exchanges need to be done in-store, returns can be processed both online and in-store, giving you flexibility. If you encounter any issues or have questions, Asics's customer service is readily available to assist you. With these tips in mind, you can shop with confidence, knowing that if your purchase doesn't work out, Asics has a fair and clear process to help you return or exchange your items.