Shopping for home appliances online offers convenience, but it's crucial to understand the return policy for a seamless experience. Appliances Connection's return policy is designed to give customers peace of mind when purchasing appliances and furniture. Whether you're a new shopper or a regular customer, familiarizing yourself with the specifics can save you time and hassle should you need to return an item.

What Is Appliances Connection's Policy Regarding Returns And Refunds?

Appliances Connection provides a 30 Day Return Policy starting from the day you receive your merchandise. If you're not entirely satisfied with your purchase, you can return it for a full refund. The items must be in new condition, include all original packaging and accessories, and be shipped back fully insured at your expense.

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Does Appliances Connection Facilitate Exchanges For Purchased Items?

Yes, if you're within the 30-day window, you can exchange your product. You can either return the product at your expense or request a pickup where a return shipping fee will be deducted from your refund. For exchanges, additional charges or credits will be processed depending on the new item's price.

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How Long Does It Typically Take To Receive A Refund From Appliances Connection?

After the returned item is received and inspected by Appliances Connection, refunds are typically processed promptly. However, depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.

How Can You Return An Item To Appliances Connection?

If you need to return an item to Appliances Connection, you should follow these steps:

  1. Contact the customer service department at 800-299-9470 or email them at [email protected] within 24 hours of receiving the item.
  2. Provide your order number, the item you want to return, and the reason for the return. You will receive a Return Authorization Number (RAN) and instructions on how to ship the item back.
  3. Pack the item securely in its original packaging and include all accessories, manuals, and warranty cards. Write the RAN clearly on the outside of the package.
  4. Ship the item back to Appliances Connection using a trackable and insured carrier. You are responsible for the return shipping costs and any restocking fees that may apply.
  5. Once Appliances Connection receives and inspects the item, they will process your refund or exchange within 10 business days.

Is It Possible To Return An Appliances Connection Item Without A Receipt?

For a smooth return process, it's important to have proof of purchase. Appliances Connection's online system keeps a record of your orders, enabling you to manage returns through My Account.

Are Used Items Eligible For Return To Appliances Connection?

Used items, or those that have been installed, are not eligible for return. The policy strictly applies to items in their original condition.

Can You Return An Appliances Connection Item If The Original Box Or Package Is Unavailable?

All returns must include the original packaging and accessories to receive a full refund. Missing components may result in a fee deduction from your refund value.

What Are The Contact Details For Reaching Appliances Connection?

You can request a return or get assistance by submitting a web ticket at their main URL or via email at [email protected]. Alternatively, call customer service at 800-299-9470 ext. 1502.


Appliances Connection's return policy offers a 30-day time frame to ensure customer satisfaction. Remember to keep your items in new condition and retain all original packaging for a hassle-free return. By understanding the essentials of this policy, you can shop with confidence, knowing that support is just a few clicks or a phone call away should you need it.