ShaneCo offers a comprehensive return policy that provides customers with peace of mind when making a purchase. Whether you're a first-time buyer or a regular customer, knowing the ins and outs of ShaneCo's return policy will ensure a smooth and satisfactory shopping experience.

What is ShaneCo's Return and Refund Policy?

ShaneCo's return and refund policy is designed with customer satisfaction in mind. If you're not completely happy with your purchase, you can return it to ShaneCo within 60 days of purchase. The item must be in its original condition and not have been worked on by any jeweler outside of ShaneCo. Most engraved items and custom-made jewelry can also be returned or exchanged, with a few exceptions.

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Does ShaneCo Provide Exchange Options for Its Products?

Yes, ShaneCo offers exchange options. Both natural and lab-grown diamonds, including those with inscriptions, are eligible for return or exchange. This provides flexibility and ensures you can find the perfect piece to suit your taste.

What is the Refund Processing Time at ShaneCo?

Once your return is received and inspected, ShaneCo will process your refund promptly. Refunds are issued to the original payment method, ensuring a straightforward and efficient process.

How to Return an Item to ShaneCo?

If you are not satisfied with your purchase from ShaneCo, you can return it within 60 days of the original purchase date. Here are the steps to follow:

  1. Contact ShaneCo customer service at 1-888-9SHANE8 or [email protected] to request a return authorization number (RAN).
  2. Pack your item securely in the original packaging or a sturdy box, along with the original receipt and the RAN. You can also include a note explaining the reason for your return.
  3. Ship your package to ShaneCo using a trackable and insured method. ShaneCo is not responsible for lost or damaged returns.
  4. Once ShaneCo receives your package, they will inspect it and process your refund within 10 business days. The refund will be issued to the original form of payment, minus any shipping charges.

Is it Possible to Return Items to ShaneCo Without a Receipt?

For a hassle-free return, having a receipt is ideal. However, ShaneCo may still assist you with a return if you've misplaced your receipt. It's best to contact their customer service for guidance in such cases.

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What Does the ShaneCo Warranty Cover?

The ShaneCo warranty is extensive, covering free maintenance, repair work, resizing, cleaning, polishing, inspections, and even lost stone replacement. This lifetime warranty ensures that your investment is protected for years to come.

Are Used Items Eligible for Return at ShaneCo?

Items that have been used but are in their original condition and have not been altered by outside jewelers can be returned within the specified 60-day period.

ShaneCo Gemstones

Can Items be Returned to ShaneCo Without the Original Packaging?

While original packaging is preferred, ShaneCo may still accept returns without it, provided that the item is secured and protected during shipping.

How Can I Return a Gift from ShaneCo?

If you've received a gift purchased from ShaneCo, you can return it following the same procedure as a regular return, keeping in mind the original condition and 60-day return policy.

What Are the Ways to Contact ShaneCo for Assistance?

For assistance with returns or any other inquiries, ShaneCo can be reached via email at [email protected], or you can chat with a representative on their website for immediate help.


In summary, ShaneCo's return policy is customer-friendly, offering a 60-day return window and a comprehensive lifetime warranty. Keep in mind the conditions for returns and exchanges to ensure a smooth process. For any questions or assistance, ShaneCo's customer service is readily available to help. Whether you're making a new purchase or considering a return, ShaneCo's policies are designed to ensure your complete satisfaction.