An informed customer is a happy customer, and when it comes to returns, knowing the policy specifics can make the process smoother. Avocado offers a comprehensive return policy that caters to the customer's peace of mind. Whether you're a new or returning customer, understanding the nuances of their return policy will ensure you can make confident decisions about your purchases and returns.

What Is The Return And Refund Policy For Avocado?

Avocado provides a generous trial period for their products, with conditions varying depending on the item. Mattresses, for instance, come with a 1-year trial, while other items like bedding and bath products have a 100-day trial period. If you're not satisfied within the trial time, you can initiate a return for a $99 return fee for mattresses, with the exception of final sale items, which are not eligible for return.

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Does Avocado Offer Exchanges?

While Avocado emphasizes returns over exchanges, they do offer a trial limited to one of each product type per household. This means if you return a product type once, you cannot initiate another trial for that same product type in the future.

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How Long Does It Take To Get Refund From Avocado?

Once Avocado confirms receipt of your returned item, refunds are processed within 1-3 business days, although it may take up to two weeks for the funds to appear in your account, depending on your bank. Refunds are issued to the original payment method.

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How Can You Return An Item To Avocado?

If you are not satisfied with your purchase from Avocado, you can return it within 30 days of delivery. Here are the steps to follow:

  1. Visit the Avocado website and log in to your account.
  2. Go to the "Orders" section and find the order that contains the item you want to return.
  3. Click on the "Return" button next to the item and fill out the online form with the reason for your return and your preferred refund method.
  4. Print out the return label and the packing slip that will be emailed to you.
  5. Pack the item securely in its original packaging and include the packing slip inside the box.
  6. Attach the return label to the outside of the box and drop it off at any UPS location.
  7. You will receive an email confirmation when your return is processed and your refund is issued.

For more information, please visit the Avocado Help Center or contact their customer service at 1-800-AVOCADO.

What Is The Warranty On An Avocado Mattress?

Avocado mattresses come with a substantial warranty that assures quality and durability. However, improper use or failure to follow care instructions, such as rotating the mattress, can void the trial and warranty.

Can I Return A Avocado Item Without A Receipt?

As purchases are tracked through Avocado's system, a receipt may not be necessary for returns. However, proof of purchase will be required, so it's best to keep your receipt or order confirmation handy.

Can You Return Used Items To Avocado?

Avocado allows the return of used items within the trial period, provided they are in a clean and donatable condition, with law tags attached and no excessive wear.

Can You Return An Avocado Item Without The Original Box Or Package?

While original packaging is not required for returns, the product must be in a suitable condition for donation to be accepted.

Does Avocado Accept Return Without Tag?

Law tags must remain attached to mattresses and toppers for them to be eligible for return.

Can I Return A Gift To Avocado?

Gift returns are subject to the same trial and condition requirements as regular purchases. Contact Avocado support for assistance.

How To Contact Avocado?

For all return inquiries and support needs, you can reach out to Avocado via email at [email protected].


Avocadoaims to ensure customer satisfaction with a fair and transparent return policy. Familiarize yourself with the policy's details, from trial periods to return fees, to enjoy a hassle-free experience. Should you need to initiate a return, Avocado's support team is ready to assist, making the process as smooth as possible.