If you've recently purchased from B&H and are considering a return, understanding B&H's return policy is crucial to ensure a smooth process. Renowned for their extensive selection of photo and video equipment, B&H makes customer satisfaction a priority with their easy 30-Day Return Policy. Whether you've had second thoughts about your purchase or encountered an issue with your product, B&H offers a way to resolve your concerns effectively.

What Is The Return And Refund Policy For B&H?

B&H allows you to return items within 30 days of the delivery date. The process can be initiated online, by phone, or Live Chat. It's important to note that the items must be returned in new condition, in their original unaltered box with all packing material, warranty cards, manuals, free items, and accessories included. Shipping fees are nonrefundable, and a full refund requires returning any free items that came with the purchase. Otherwise, their retail value will be deducted from your refund.

Items can be returned in person at the B&H New York Superstore's Returns Department or sent to the following address:

Attn: Return Department
B&H Photo Video Inc.
290 Daniels Way
Burlington, NJ 08016-2141

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What Is No Longer Returnable B&H?

There are specific items that are nonreturnable to B&H, which include:

  • Opened TVs, monitors 37" and larger, and computers – if the packaging has been unsealed
  • Electronic software downloads
  • Consumable items like film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc., once opened
  • Custom-built or modified computers
  • Special-order items or those marked nonreturnable on the website
  • Underwater equipment that has been submerged
  • Opened educational tapes and books

For defective or damaged items, B&H may repair, exchange, or refund them, depending on the situation.

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Does B&H Offer Exchanges?

Yes, B&H does offer exchanges. They request that you allow 3-5 business days for mail-in exchanges to be processed.

How Long Does It Take To Get Refund From B&H?

Once your return is received and inspected, B&H will credit your account. A credit typically appears within 5-7 days. If the original payment was by check, the refund check is issued no sooner than 10 business days after purchase.

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How Can You Return An Item To B&H?

To return an item, you can initiate the process online, by phone, or via Live Chat with B&H. Remember to follow the eligibility conditions to ensure that your return is not subject to a restocking fee or refusal.

What Is The Restocking Fee For B&H?

If the return conditions are not fully met, B&H reserves the right to charge a minimum 15% restocking fee or refuse the return altogether.

Can I Return A B&H Item Without A Receipt?

It's essential to have your receipt or proof of purchase when returning an item to B&H. This ensures that they can verify your purchase and facilitate the return process.

Can You Return Used Items To B&H?

Used items can be returned as long as they are in new condition and meet B&H's eligibility conditions for returns.

Can I Return A Gift To B&H?

Gift returns are treated the same as regular returns, with the refund typically being issued to the original purchaser's account.

What Are The Contact Options For Reaching Out To B&H?

If you need to reach out to B&H for returns or other inquiries, you can contact them via email at [email protected], or by initiating a Live Chat or phone call through their website at bhphotovideo.com.

The Bottom Line

When it comes to returns, B&H provides a straightforward and customer-friendly policy. With a standard 30-day return window and detailed conditions, B&H aims to ensure that customers are satisfied with their purchases or receive appropriate compensation via refund or exchange. If you follow their guidelines carefully and keep all original packaging and accessories intact, returning items to B&H should be a hassle-free experience. Just remember that some items, such as opened software and custom-built computers, are not eligible for return, so always review the return policy before making your purchase.