Brooks Brothers, a name synonymous with classic style and quality, provides a customer-centric return policy designed to ensure satisfaction with every purchase. Whether you are a new shopper or a long-time patron, this overview will walk you through the ins and outs of the Brooks Brothers return policy.

brooks brothers return poli...

What Is The Return And Refund Policy For Brooks Brothers?

Brooks Brothers aims for complete customer satisfaction, offering a straightforward return and refund policy. If you find that the items you've purchased do not meet your expectations, you can return them for a full refund. This policy applies to goods that are returned within 28 days of shipment, provided they are in their original condition—unworn, unwashed, unaltered—and include all original packaging and labeling. Remember, customized products are final sale and cannot be returned unless damaged during shipping.

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Does Brooks Brothers Offer Exchanges?

If you need a different size or color, Brooks Brothers facilitates exchanges for items purchased. The same conditions apply as they would for a return, so ensure that the item remains in mint condition.

How Long Does It Take To Get a Refund From Brooks Brothers?

Brooks Brothers processes refunds promptly, but the time it takes for the credit to appear on your statement can vary. It may take up to two billing cycles for the transaction to reflect on your credit card. For the quickest resolution, include all necessary documentation with your return.

How Can You Return An Item To Brooks Brothers?

Here are the steps to return an item to Brooks Brothers online:

  1. Go to the Brooks Brothers Return portal and enter the first eight digits of your order number and your email address.
  2. Select the items you wish to return and choose your preferred method (mail or in-store).
  3. Print the pre-paid return label and repackage the items securely in their original packaging.
  4. Attach the return label to the outside of the package and drop it off at the nearest USPS or FedEx location.
  5. Wait for your refund to be processed. It may take up to 10 business days from the date of receipt.

If you prefer to return your item in-store, you can do so by packing your unworn/unwashed item(s) with their original receipt and visiting any Brooks Brothers store. A customer service representative will assist you with the return process.

For more information, you can check the Brooks Brothers returns and refunds page or contact their customer service.

Can I Return A Brooks Brothers Item Without A Receipt?

It's crucial to have proof of purchase for any returns. Without it, processing your return may become more complicated, potentially affecting your refund eligibility.

Can You Return Used Items To Brooks Brothers?

Items must be in their original state for returns. Brooks Brothers will not accept items that have been used, altered, or washed.

Can You Return A Brooks Brothers Item Without The Original Box Or Package?

The original box or packaging should accompany all returns to ensure the item is protected and can be restocked accordingly.

brooks brothers return poli...

Does Brooks Brothers Accept Return Without Tag?

Keep all tags on the merchandise. Returns without the original tags may not be accepted by Brooks Brothers.

Can I Return A Gift To Brooks Brothers?

If you've received a gift that isn't quite right, you can return it following the standard return policy. If you have a gift receipt, include it with your return to facilitate the process.

How To Contact Brooks Brothers?

For any inquiries or assistance with returns, contact the Brooks Brothers Customer Service Team via email at [email protected] or call 1 (800) 555 0199. Keep in mind that charges may apply if calling from outside the US.


In summary, Brooks Brothers provides a customer-friendly return policy with a 28-day window for refunds on items in their original condition. Exchanges are available, and refunds are processed within two billing cycles. Always follow the Return Instructions carefully and keep all documentation handy to ensure a smooth process. For bespoke items, note the final sale condition unless there's damage during shipping. If you encounter any issues or need further assistance, the customer service team is just an email or phone call away. Shop with confidence at Brooks Brothers, knowing their return policy has got you covered.