When investing in high-quality furnishings from Design Within Reach (DWR), understanding their return policy ensures peace of mind and satisfaction with your purchase. Whether you're a loyal patron or new to the brand, this guide will take you through the essential aspects of the DWR return policy, ensuring you know exactly what to expect should you need to make a return or exchange.

What Is Design Within Reach's Return And Refund Policy?

The DWR return policy aims to make your experience delightful, even when the unexpected happens. If you're not entirely happy with your purchase, DWR allows returns within 30 days of receipt or date of purchase, provided the items are in their original condition. However, shipping and delivery charges are non-refundable, and a restocking fee of 10% may apply, except for Herman Miller branded performance seating which incurs a $49 return shipping fee.

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Does Design Within Reach Provide The Option For Exchanges?

Yes, Design Within Reach does offer exchanges for items of comparable value, waiving any restocking fees during the process. Nevertheless, it's important to remember that items such as marble, stone, or wood with natural variations are not eligible for exchanges due to their unique characteristics.

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How Long Does It Typically Take To Receive A Refund From Design Within Reach?

Upon returning an item, it goes through an inspection process. Once approved, refunds are issued promptly, though the timeframe can vary based on your original payment method. Keeping all documentation is critical, as proof of purchase is required for processing.

Does Design Within Reach Refund Shipping Costs?

Generally, shipping and delivery fees are not refundable, except in cases where the item has manufacturing defects or has been damaged during transit.

What Are The Steps To Return An Item To Design Within Reach?

  • Contact customer service within three days if there's an issue with your order.
  • Ensure the item is in original condition and packaging is retained.
  • Return the item to the warehouse or local store, depending on the product category.
  • Provide proof of purchase for the return process.

Does Design Within Reach Offer A Warranty On Their Products?

Yes, DWR stands by the quality of their products and offers warranties specific to different items. It's advisable to check the warranty information for your particular purchase or contact customer service for detailed warranty coverage.

Is It Possible To Return A Design Within Reach Item Without A Receipt?

Proof of purchase is essential for returns, but DWR does accept various forms such as gift receipts, e-receipts, and order numbers. Without these, returning an item may not be possible.

Can Used Items Be Returned To Design Within Reach?

Items must be in like-new condition to qualify for a return. DWR reserves the right to refuse items that have been misused or damaged by the customer.

Can I Return A Gift To Design Within Reach?

Gifts can be returned with a gift receipt, and refunds will be issued as a merchandise credit.

How Can I Contact Design Within Reach For Further Assistance?

For any queries or assistance with returns, you can reach out to DWR at 1.800.944.2233 or [email protected].


In conclusion, Design Within Reach's return policy is customer-centric, offering a reasonable timeframe and options for exchanges and refunds. Always keep your proof of purchase and original packaging to facilitate a smooth return process. While certain items such as custom orders and final sale goods are non-returnable, DWR's commitment to quality and customer satisfaction remains evident through their clear and accommodating return policy.