Dollar Shave Club is one of the most popular subscription box services in the country. They allow you to get affordable razors and grooming supplies sent to your door each month. With all of those savings and conveniences, what kind of return policy do they offer?

Dollar Shave Club has no return or exchange policy. Once you get your items, they are yours forever. However, you can use their 30-day money-back guarantee to get a refund for substandard products.

Here’s why you should take a closer look at the Dollar Shave Club fine print.

What's Dollar Shave Club Return Policy?

Dollar Shave Club has no return policy. This means you will not be able to return any purchases to this company. This is fairly common for this industry as returning even gently used shaving razors is a major health hazard.

However, there are ways to get your money back with Dollar Shave Club. Dollar Shave Club offers a 30-day money-back guarantee. This guarantee is based only on customer satisfaction. If you don’t like their products, you can return them for your money back in that 30-day window.

Customers will have to use that 30-day window to make sure they like Dollar Shave Club products, so they can get their money back otherwise.

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Can I Return An Item To Dollar Shave Club Without The Box Or Original Package?

Dollar Shave Club Product 6 Blade

You can not return items to Dollar Shave Club which means that you will also not be able to return items without the original packaging.

You also need the original packaging to return items within 30 days using the Dollar Shave Club 30-day guarantee. This allows you to send back products that don’t meet your standards, but you will still need the box for this type of return.

How Long Do I Have To Return An Item To Dollar Shave Club?

The first thing you need to know about any return policy is how long you have to get your money back. Here's the answer:

There are no formal returns with the Dollar Shave Club. This means that you have no time to make a return for your products. However, there is a 30-day money-back guarantee for getting your money back.

The 30 days counts from when your order ships from Dollar Shave Club. This means that you should be ready to inspect your products and make sure they meet your standards quickly in order to get all of your money back from Dollar Shave Club.

Once you’re outside of that 30-day window, you will not be able to send products back to Dollar Shave Club. You will either need to cancel your Dollar Shave Club subscription or wait until you get the next box and send that back instead.

Does Dollar Shave Club Offer Full Refunds?

Dollar Shave Club does not offer any refunds. However, you can get your full money back by using the Dollar Shave Club 30-day money-back guarantee. This allows subscribers to return a box to Dollar Shave Club when it does not meet the subscriber’s standards for a full refund.

Keep in mind that Dollar Shave Club will not return any shipping fees associated with your order. This doesn't apply to every order, but it could apply to the specifics of your order.

How Long Do Dollar Shave Club Refunds Take?

Dollar Shave Club website on products result page Screenshot

You might be thinking it’s all bad news about the Dollar Shave Club refund policy, but here's some much-needed good news. While other brands can take more than two weeks to refund your money, the Dollar Shave Club typically sends out refunds in 5 days or less.

The Dollar Shave Club starts refunds instantly after you submit your request. They only wait to get items back if that is applicable to your order. Not every order with Dollar Shave Club needs to be physically returned to get your money back.

What's Dollar Shave Club Customer Service Phone Number?

It can be hard to find a company’s customer service phone number, but with a little digging you can get any company’s contact details. Here are the customer support number and email for Dollar Shave Club:

Does Dollar Shave Club Offer Chat Support ?

Dollar Shave Club operates both an online chat service and a chat through Facebook Messenger. Whichever of these apps you use, you can get in touch with a representative from Dollar Shave Club.

The quickest way to the chat is to follow these instructions once you go to the Dollar Shave Club Contact Us page.

  • Open the drop-down menu
  • Select “How It Works”
  • Select “Other”
  • You can now pick your online chat option

How To Return A Dollar Shave Club Item (Step-By-Step Instructions)

There is only one way to get your money back from Dollar Shave Club and that’s to use the 30-day money-back guarantee that all orders come with. There is no easy web page for this type of return, so you’re going to have to reach out to customer support.

Here’s how to get your money back from Dollar Shave Club.

  1. Contact customer support by email, phone, or online chat
  2. Say you want to use the 30-day money-back guarantee
  3. The Dollar Shave Club representative will instruct you on how you can return your items

How To Cancel Your Dollar Shave Club Account

If getting a one time refund isn’t enough, you can close your Dollar Shave Club subscription. This guide will show you how to stop your Dollar Shave Club Subscription.

  1. Log into your Dollar Shave Club account
  2. Select Membership Settings
  3. Select “Cancel Membership”
  4. Enter a reason for canceling
  5. You’re all set!

How Do I Check My Dollar Shave Club Order Status?

Dollar Shave Club Contact Us Order History Screen

Let's find out how you cha check Dollar Shave Club order status for any products you buy and your monthly subscription box.

Your Dollar Shave Club orders are done in a monthly subscription box set. This subscription box automatically sends every month. You’ll need to manage your subscription to see how your current monthly box is doing.

You can use the steps we outlined above to enter into your Dollar Shave Club account and see your current order status. You’ll need to select the Order History section of your account to check on your current order.

Dollar Shave Club also has this guide for showing you your order status. Keep in mind that Dollar Shave Club has announced that their customer service center is under a lot of stress, so they are slowing down response times.

Dollar Shave Club will still be in touch fairly quickly, but you might get better results with the chat or a phone call than you will with an email.

What Items Can Not Be Returned To Dollar Shave Club ?

No items can be returned to Dollar Shave Club. Dollar Shave Club sells razors and grooming supplies which can never be returned due to health concerns. However, there might be exceptions to this rule.

Dollar Shave Club offers a 30-day money-back guarantee which allows you to get some money back if their products don’t meet your standards. This policy may or may not need you to return parts of your order.

Dollar Shave Club does not list the specifics of what needs to be sent back, but they may request that you return all or part of your subscription box in order for you to get a refund.

The good news is that most Dollar Shave Club policy refunds let you keep the box and your products. You should be able to hold onto the basics like razor blades when you use this policy to get your cash back.


Let’s wrap up the Dollar Shave Club return policy with a quick review.

Dollar Shave Club does not offer any returns or exchanges. As with most subscription boxes, all sales are final. However, Dollar Shave Club does offer you the ability to get your money back if their products don’t meet your standards. This policy is only good for 30 days after your purchase, so you should act quick to get your cash back!

We give Dollar Shave Club a 3.0 out of 5 for this return policy. This 6/10 score is based on how limited this return policy is, but it’s still pretty good as far as subscription boxes go. It’s also hard to fault Dollar Shave Club for not taking back items like used shaving razors that pose a health risk if returned.