Shopping online brings with it the convenience of choice and comfort. However, it's equally important to understand the return policies of e-commerce platforms to ensure a seamless shopping experience. GOAT, as a leading marketplace for sneakers and apparel, has a return policy that aims to balance customer satisfaction with the nature of its unique products. This article will dive deep into the GOAT return policy, equipping you with the knowledge you need for easy and effective returns.

What Is The Return And Refund Policy For GOAT?

The GOAT return policy is designed to foster buyer confidence and satisfaction. You can return items like New In Box, New No Box, GOAT Clean sneakers, apparel, and accessories provided they are in the same condition as when shipped. However, 'Final Sale' items, special items such as Vintage or Custom, used items, auction items, and those shipped to a freight forwarder or to China are not eligible for return or refund. Returns must be initiated within 3 days of receipt.

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What Are The Rules For Returns On GOAT?

To ensure a smooth return process, follow these rules:

  • Items must be returned with the GOAT return label and packing slip.
  • They must be in the original condition, with no wear or damage.
  • All original tags and packaging should be included.
  • Returns must be shipped back within 3 days of receiving the return label.

The item(s) will undergo an evaluation, and refunds will be issued as GOAT Credit, minus shipping costs and any applicable fees.

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How Can You Return An Item To GOAT?

If you are not satisfied with your purchase, you can return it to GOAT within 3 days of receiving it, as long as it meets the return policy criteria. Here are the steps to follow:

  1. Go to your profile and tap on Purchases.
  2. Find the order you want to return and tap on Request Return.
  3. Select the reason for your return and upload photos of the item if required.
  4. Wait for GOAT to approve your return request. You will receive an email with a prepaid shipping label and instructions on how to pack and ship your item.
  5. Print the shipping label and attach it to the original packaging. Make sure the item is unworn, undamaged, and has all the tags and accessories.
  6. Drop off your package at a UPS location within 2 days of receiving the shipping label.
  7. Once GOAT receives and inspects your item, they will process your refund or exchange. You will receive an email confirmation when this is done.

Do Most GOAT Sellers Accept Returns?

While many sellers on GOAT adhere to the return policy, it's crucial to note that items shipped directly from sellers are typically not eligible for return unless they fall under the Buyer Protection Policy criteria.

What Happens If GOAT Seller Doesn't Accept Return?

If a seller doesn't accept a return, GOAT may offer alternatives such as consigning the sneakers or returning the apparel and accessory item(s) to you at your own expense.

Does GOAT Offer Exchanges?

GOAT does not offer direct exchanges. You would need to return your item for GOAT Credit and then use that credit to purchase a new item.

Is GOAT Seller Responsible For Damaged Package?

GOAT's Buyer Protection Policy may cover items that arrive damaged or do not meet quality standards. It's best to contact GOAT immediately if an item arrives in a damaged condition.

How Long Does It Take To Get Refund From GOAT?

Once your return is received and evaluated, which can take up to 7 days, your refund will be processed. The time it takes for the GOAT Credit to be available for use can vary.

Can I Return A GOAT Item Without A Receipt?

The return label and packing slip serve as your receipt for returns. It is crucial to include them with your returned item(s).

Can You Return Used Items To GOAT?

GOAT does not accept returns on used items. All items must be in the same condition as when shipped.

Can You Return A GOAT Item Without The Original Box Or Package?

Original packaging is a requirement for returns. Items without the original box or packaging are not eligible for return.

Can I Return A Gift To GOAT?

If you received an item as a gift, you could return it following the standard return process, provided it meets all the return criteria. The refund will be issued as GOAT Credit to the original purchaser's account.

How To Contact GOAT?

For any inquiries or assistance with returns, you can reach out to GOAT through their app's help section or customer service contact options on their website.


In conclusion, understanding the GOAT return policy is essential for a worry-free shopping experience. Remember to check the item's eligibility for return, initiate the process within the 3-day window, and ensure the item is in its original condition. With this information in hand, you're ready to shop with confidence and peace of mind.