James Allen is renowned for its exquisite jewelry and diamonds, ensuring customers are satisfied with their purchase. However, if you find yourself needing to return an item, James Allen offers a hassle-free return policy that guarantees a full refund or exchange. This article will provide an in-depth look at the James Allen return policy, ensuring you understand every aspect of returning or exchanging your purchase.

What Is The Return And Refund Policy For James Allen?

James Allen stands behind every item they sell, offering a 100% Money Back Guarantee. If you’re not completely satisfied with your purchase, you can return it within 30 days in its original, unworn condition for a full refund or exchange. Special orders are not returnable.

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Does James Allen Offer Exchanges?

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Yes, James Allen offers exchanges within the same 30-day return period. The item must be in its original, unworn condition. Contact their Customer Service department to initiate an exchange.

How Long Does It Take To Get Refund From James Allen?

Once James Allen receives your returned item, it should arrive in their office within two business days (excluding weekends and holidays). All refunds are processed within two weeks in the form of the original purchase method. Bank wires will be refunded via company check.

How Can You Return An Item To James Allen?

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  • Contact Customer Service at 1-877-826-9866.
  • Inform the representative that you wish to return your order.
  • Take your order and the label to the nearest location of the chosen carrier and mail it back. The carrier will assist with packaging materials if needed.

What Is James Allen's Warranty?

James Allen offers a Lifetime Warranty ensuring the quality of your purchase. They provide free prong tightening, re-polishing, rhodium plating, and cleaning services. For additional repairs, your item can be mailed back for evaluation, and you’ll be notified of any charges before work is done.

Can I Return A James Allen Item Without A Receipt?

Items sent without a RAN number, beyond the 30-day period, or improperly packaged will not be accepted. Ensure you have all necessary documentation to facilitate your return.

Can You Return Used Items To James Allen?

No, returned merchandise must be undamaged and in "new and unused condition" to be acceptable for a refund or exchange. Items showing signs of wear or alterations by jewelers other than James Allen will not be accepted.

Can You Return A James Allen Item Without The Original Box Or Package?

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Returns should ideally include the original packaging. Loose diamonds must be accompanied by the original laboratory grading report, or a $150 fee will be assessed. Contact Customer Service for specific return instructions if the original packaging is not available.

Can I Return A Gift To James Allen?

Yes, gifts can be returned if they meet the return criteria. The process is the same as standard returns. Contact Customer Service to initiate the return of a gift.

How To Contact James Allen?

If you have any questions or need assistance with a return, you can contact James Allen's Customer Service at 1-877-826-9866 or email them at [email protected].

Summing It Up

The James Allen return policy is designed to ensure customer satisfaction with a straightforward process. Whether you're returning an item or seeking an exchange, the policy provides clear guidelines to follow. Remember, the key is to keep the item in its original, unworn condition and adhere to the 30-day return window. With James Allen, you can shop confidently, knowing they've got you covered.