Confident shopping is essential, which is why understanding Lane Bryant’s return policy matters for all customers. Whether you’re new or a regular shopper, knowing the details can save time and hassle. Lane Bryant aims for a seamless return process, providing options for mail or in-store returns. In this guide, we’ll cover everything you need to know about returning your Lane Bryant purchases.

What Is The Return And Refund Policy For Lane Bryant?

At Lane Bryant, you can return online and phone orders either via mail to the warehouse or at any Lane Bryant store, using the packing slip as your receipt. If you're looking for a refund, you'll be credited to the original payment method, minus a $7.95 return shipping cost. The refund process may take up to two billing cycles to appear on your credit card statement. Remember, returns must be made within 45 days, or 60 days for Lane Bryant Credit Cardholders who are Reward Members.

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Does Lane Bryant Offer Exchanges?

Lane Bryant does not offer exchanges through return shipment. If you need a different item, you will need to place a new order and return the original item. Shipping and handling on the new order will be charged accordingly.

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How Long Does It Take To Get Refund From Lane Bryant?

Once you’ve returned an item, please allow up to two complete billing cycles for the credit to be reflected on your statement. You'll receive an email confirmation once the refund has been processed.

How Can You Return An Item To Lane Bryant?

To return an item to Lane Bryant, follow these steps:

  • Begin the return process by visiting the Lane Bryant website and navigating to the "Returns & Exchanges" section.
  • Sign into your online account, choose 'Manage Account', select the order you wish to return, and follow the prompts.
  • Generate your return prepaid label during the process.
  • Pack the item(s) securely, including the original packaging and the packing slip.
  • Attach the prepaid return label to the package.
  • Drop off the package at the shipping carrier's location indicated on the label.
  • Track the return using the tracking number provided when the package is scanned.
  • Expect the refund to be credited to the original form of payment within two billing cycles, minus a $5.95 return shipping cost.

Please note that final sale merchandise cannot be returned or exchanged, and original shipping and handling charges are non-refundable.

Can I Return A Lane Bryant Item Without A Receipt?

Without a packing slip or outside the return window, you can still make a return in exchange for a gift card or an exchange for the item's lowest selling price.

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Can You Return Used Items To Lane Bryant?

Lane Bryant reserves the right to refuse returns of items that appear to have been worn, are not in good condition, or are without tags.

Can You Return A Lane Bryant Item Without The Original Box Or Package?

Original packaging is not strictly required for returns, but the item must be in good condition and have all tags attached.

Does Lane Bryant Accept Return Without Tag?

Returns without tags may be refused, as Lane Bryant expects items to be in good condition and with tags attached for a full refund.

Can I Return A Gift To Lane Bryant?

Yes, you can return gifts. If you have a gift receipt, you'll be refunded according to the receipt's details. Without a receipt, the return will be processed at the item's lowest selling price.

How To Contact Lane Bryant?

If you need assistance with a return or have other customer service concerns, you can contact Lane Bryant through their customer service page on the website, by phone, or in person at a store location.


Knowing the Lanebryant return policy helps ensure a stress-free shopping experience. With clear options for mail and in-store returns, a straightforward refund process, and the ability to return items without a receipt for a gift card, Lane Bryant shows their commitment to customer satisfaction. Keep the return timelines and conditions in mind to make the most out of your shopping at Lane Bryant.