When purchasing online, it's important to know the return policies of the retailers you choose, and LuisaViaRoma is no exception. With its comprehensive and customer-friendly policy, shoppers need to know the ins and outs to ensure a smooth and hassle-free experience. Whether you're a new or a regular customer, staying informed about the LuisaViaRoma return policy can help you manage your purchases and returns effectively.

What Is LuisaViaRoma's Return And Refund Policy?

LuisaViaRoma offers a generous 28-day window to return items from the delivery date if you're not completely satisfied with your order. You have the choice of a refund or store credit, and exchanges can be made for a different size or color of the same model when available. To ensure a successful return, the item must have the Security Tag intact and attached, and all TERMS & CONDITIONS must be adhered to.

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Does LuisaViaRoma Offer Exchanges For Purchased Items?

Yes, LuisaViaRoma permits exchanges within the same 28-day period, provided that the desired size or color of the same model is in stock. Once they receive and process your return, they will ship out the exchange item promptly.

How Much Time Does It Take To Receive A Refund From LuisaViaRoma?

The time it takes to receive your refund depends on the payment method used. Credit card refunds may appear within approximately 10 days, while PayPal, Alipay, WeChat Pay, Klarna, Affirm, or Bank Wire Transfer refunds will be returned to the original account. Take note that refunds will be issued in the same currency as the initial purchase, and any exchange rate differences won't be reimbursed.

How To Return An Item To LuisaViaRoma?

  • Access the MY AREA section on the Luisaviaroma website.
  • Log in or enter your email address and order number.
  • Select the items you wish to return and complete the online return/exchange form.
  • Wait for an email confirmation with your Return Authorization Number (R.A.N.), shipping label, and instructions.
  • Return the item within 28 days of delivery using the provided courier for a free return, or choose another courier at your own expense and risk.

Remember, items must originate from the country of the original shipment and comply with the return conditions.

Is It Possible To Return A LuisaViaRoma Item Without A Receipt?

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It's essential to have proof of purchase for returns. If you're missing a receipt, contact customer support for assistance.

Can You Return Used Items To LuisaViaRoma?

Items must be in the same condition as when received—unworn, unwashed, and with no signs of use.

Is It Acceptable To Return A LuisaViaRoma Item Without The Original Box Or Package?

Original packaging is required for returns. If the original box is unfit for use, another suitable box may be used.

Does LuisaViaRoma Accept Returns Without The Tag Attached?

The Security Tag must remain intact and attached. Returns without the tag will be shipped back to the customer.

Can I Return A Gift To LuisaViaRoma?

Yes, gifts can be returned following the same policy as other items.

How Can You Contact LuisaViaRoma For Assistance Or Inquiries?

For any assistance, reach out to the customer service team via email at [email protected].

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In sum, the LuisaViaRoma return policy is designed to be straightforward and accommodating, giving customers ample opportunity to return items that don't meet their expectations. With a 28-day return window, the option for a refund, store credit, or exchange, and support for any issues along the way, LuisaViaRoma demonstrates a commitment to customer satisfaction. Remember to keep all tags attached, maintain items in their original condition, and follow the return steps carefully for a smooth process.