When shopping at Pottery Barn, you're selecting items that often serve as the cornerstone of your home's aesthetic. However, if a piece doesn't fit as imagined, it's crucial to understand the Pottery Barn return policy. This policy is designed to be customer-friendly, offering a window for returns and specifying which items are eligible for a refund. Let's dive in and unpack the details to ensure that your shopping experience is as seamless as possible, even when a return is necessary.

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How Does Pottery Barn’s Return And Refund Policy Work?

The return and refund policy at Pottery Barn is straightforward but has some important stipulations. Eligible items can be returned within 30 days of receiving an order, or 7 days for Quick Ship upholstery items. To be eligible for a refund, you'll need an original receipt or a gift receipt. However, some items like monogrammed products, custom upholstery, and items damaged through normal wear and tear cannot be returned. It's also important to note that final sale items ending in .97, .98 or .99 are not returnable.

The policy also adjusts for the holiday season, allowing gifts purchased between October 15 and December 24 to be returned or exchanged through January 31 of the following year, with the appropriate receipt.

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Can I Exchange My Pottery Barn Products For Something Else?

If you're looking to exchange an item from Pottery Barn, the process will be similar to making a return. As long as the item is eligible for a return, you can exchange it within the specified timeframe. If the new item has a different price, the difference will either be charged or refunded depending on the situation.

What Is The Time Frame For Getting A Refund From Pottery Barn?

Once your return is received and inspected, the refund process will begin. If you have the original receipt, the refund will be issued to the original form of payment. For gift receipts, you'll receive a merchandise credit. It's important to note that cash and check refunds over $100 will be issued as a company check, which may take up to 14 business days to process.

What Are The Steps To Return An Item To Pottery Barn?

  • Start the process online for UPS location returns.
  • Call Customer Care for furniture items.
  • Bring non-furniture items directly to a Pottery Barn store for in-person returns.

Each method will guide you through the necessary steps to ensure your return is handled smoothly.

Can I Return A Pottery Barn Item Without A Receipt?

Items without an original receipt or gift receipt are not eligible for returns or exchanges. Keeping your receipt is essential to ensure a hassle-free return process.

Is It Possible To Return Used Items To Pottery Barn?

Items that have been damaged through normal wear and tear are not eligible for return. Pottery Barn expects returned items to be in their original condition.

What If I Don’t Have The Original Packaging For My Pottery Barn Item?

While it's recommended to return items in their original packaging, it's not always a deal-breaker. Contact customer service to discuss the specifics of your situation.

How Do I Return A Gift To Pottery Barn?

If you received a gift from Pottery Barn, you could return it with the gift receipt. You'll receive a refund in the form of a Merchandise Credit for the amount indicated on the receipt.

What Are The Ways To Contact Pottery Barn Customer Service?

To contact Pottery Barn customer service, you can use the following methods:

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The Wrap-up

Understanding the Pottery Barn return policy can save you time and stress when you need to make a return. Remember to keep your receipts, be mindful of the condition of the items, and initiate your return within the specified timeframe. By following these guidelines, you can navigate the return process with confidence, knowing that Pottery Barn is committed to customer satisfaction, even when the unexpected return becomes part of your shopping experience.